On 21/09/17 10:28, Zulma Pape wrote:
Here is the link to the forms I talked about. Good luck ! https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635622755123113400
Thank you for that - I've just managed to find that form in the maize of MS website about an hour ago. I've filled it out and submitted it - and just received an email saying that the IP address doesn't qualify for mitigation. I'm not sure if that means that the IP address is already clean at their end, or it is blacklisted or greylisted, but they don't want to unblock it.
On Thu, Sep 21, 2017 at 8:40 AM, Sebastian Arcus <s.ar...@open-t.co.uk <mailto:s.ar...@open-t.co.uk>> wrote:On 19/09/17 10:29, Zulma Pape wrote: There are tons of ways to get your IP a good reputation with Hotmail. Start setting up the SNDS, this will help you monitor your reputation directly with Microsoft. Hi - thank you for the suggestions. I have signed up for the SNDS programme - which looks potentially useful. Unfortunately, SNDS does not show mail and spam traffic stats for IP addresses sending less than 100 mails per day - which seems to be the case of this particular site. The IP Status page lists our IP as having normal status - so I guess it's all good there. You should also try filling their support forms, they will check your IP's historic reputation and act accordingly to it, and since your background is good, the feedback should be positive for you. I have seen references to this form on various historic forum posts - but the links I followed are all dead. Has this form been removed? On Tue, Sep 19, 2017 at 7:25 AM, Sebastian Arcus <s.ar...@open-t.co.uk <mailto:s.ar...@open-t.co.uk> <mailto:s.ar...@open-t.co.uk <mailto:s.ar...@open-t.co.uk>>> wrote: This is a bit off topic as it is not directly related to SA, but I'm hoping that with the email and spam expertise on this group, someone might throw in a useful idea - which would be much appreciated. I have this problem on one site where most emails we send to Hotmail/Outlook.com/Live.com email addresses end up in Junk at the recipient's end. Things I have tried: 1. I've setup SPF, DKIM, DMARC (and set it to 'reject'). 2. We used to smart relay outbound email through the hosting provider (1and1), but now changed to send directly from our own IP address, so that we can control the reputation of the sending IP - no change. 3. I've checked our public IP and the domain name at mxtoolbox.com <http://mxtoolbox.com> <http://mxtoolbox.com> - all tests pass (the public IP has been delisted from the Spamhaus non-MX/end-user IP database). 4. I've setup forward and reverse DNS entries for our IP address. 5. I've checked with all DNS blocklists/blacklists I could find - our domain or IP address is not flagged up anywhere. 6. This is a small network which I've been managing for years - the domain name has not been used to send marketing/lists email of any sort - so the historic reputation should be fine. 7. I've setup a monitor and block on port 25 outbound on the network firewall - in case there is a trojan on a machine on the network sending out spam and ruining the reputation of our IP - it's never been triggered. 8. I've checked the contents of outgoing emails - this is an accountants practice - the email content is standard, there is nothing there which should trigger bayesian filters. 9. I've sent emails to other servers under my control running SA - the scores come out perfect at the receiving end. 10. The emails we send are operational and notices emails to customers - who need them. They call on the phone and complain they haven't received them - just to discover they were sent, but ended up in the junk. 11. Emails we send to any other domains are never a problem spam-wise. I can't really think of anything else to try - have I missed anything? Are Hotmail/Outlook.com spam filters a complete lottery?
