Debbie Shapiro wrote:
Exactly. We have to follow FDA guidelines for validation of OTS software and 
our validation expert is testing for this now. We want to make sure that 
security is in place that if the app is left alone for a period of time other 
users won't have access to it.

More seriously, if I was you I would kindly inform the vendor that their heartbeat feature is preventing their application from being validated by the FDA, and that in consequence they may be losing a big market share; and I would wait to see how long it takes before you obtain a 10.3 pre-release.

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