Hi Malay, See inline
On Thu, May 9, 2013 at 4:20 PM, <[email protected]> wrote: > Hi Martin, > > Sorry for the delay response. > > Please find the answer your questions. > > 1.Which version of Wicket was the last one that worked for you ? > *This is the only version we are using (1.5-RC3).* > > 2.Which version do you use now ? > *1.5-RC3* > Why do you use such old version ? There is 1.5.10 now and 6.7.0. I recommend you to upgrade to either of these. > > 3.What code do you use to render the PDF? > *AjaxDocumentDownload is being used to download and render the document. > This is fetched from Oracle UCM using Remote IntraDoc Client.* > I have no idea what AjaxDocumentDownload is. It must be something developed internally in your company. We cannot help without seeing its sources. > > 4.In which browser(s) the problem appears ? > *As reported by the application user, response to this question is, PDF > download is working on Firefox and not working on IE.* > My wild guess is that IE uses some broken version of Acrobat Reader plugin. Try on another IE installation with most up to date version of this plugin. > * * > > ** > > Please do let us know if you need any more information from our end. > > ** > > > *Thanks & Regards*, > Malay Kumar Nayak > KPN-ECM-TAM, > IBM India Private Ltd. > EGL C-Block ,2nd Floor > Bangalore > Email:[email protected] > KPN Account > Mobile-09742290785 > > > ------------------------------ > *From:* Martin Grigorov [[email protected]] > *Sent:* 08 May 2013 04:11 PM > > *To:* Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt) > *Cc:* [email protected]; [email protected] > > *Subject:* Re: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from > this week are not available in Signature > > Hi Malay, > > > On Wed, May 8, 2013 at 12:14 PM, <[email protected]> wrote: > >> Hi Martin, >> >> Any update on this issue? >> Please do let us know if you need any information from our side. >> > > I didn't receive a compiled explanation of your problem as I requested. > You just forwarded some long internal discussion you had in your company. > I hope you don't expect from us to read all of it. > > Your chances will be better if you start over with just the technical > details. > Which version of Wicket was the last one that worked for you ? > Which version do you use now ? > What code do you use to render the PDF? > In which browser(s) the problem appears ? > Everything that you think is useful for us to "debug" the problem without > having access to your application. > > And please do not CC [email protected]. There is nothing > confidential for now. > > Thank you! > > >> >> *Thanks & Regards*, >> Malay Kumar Nayak >> KPN-ECM-TAM, >> IBM India Private Ltd. >> EGL C-Block ,2nd Floor >> Bangalore >> Email:[email protected] >> KPN Account >> Mobile-09742290785 >> >> >> ------------------------------ >> *From:* Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt) >> *Sent:* 07 May 2013 09:50 AM >> *To:* Martin Grigorov; [email protected] >> *Cc:* [email protected]; [email protected] >> *Subject:* RE: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from >> this week are not available in Signature >> >> Hi Martin, >> >> Please find the below issue description. >> >> Description:- >> In ECM4Signature application we have observed .pdf formart files are not >> opening properly in IE(Internet Explorer) but same .pdf format files >> are opening in Moxila browser with properly with .pdf format. >> Attachedscreenshot for your reference. >> >> Please do let us know if you need more information. >> >> >> *Thanks & Regards*, >> Malay Kumar Nayak >> KPN-ECM-TAM, >> IBM India Private Ltd. >> EGL C-Block ,2nd Floor >> Bangalore >> Email:[email protected] >> KPN Account >> Mobile-09742290785 >> >> >> ------------------------------ >> *From:* Martin Grigorov [[email protected]] >> *Sent:* 06 May 2013 07:30 PM >> *To:* Pervela, P. (Praveen Kumar) (NETCO CE Innovatie ESS Delivery) >> *Cc:* [email protected]; [email protected] >> *Subject:* Re: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from >> this week are not available in Signature >> >> Hi, >> >> Please use the normal channels for user help, namely the mailing lists: >> [email protected]. >> Make sure that you explain your technical problem as detailed as possible. >> If you are able to reproduce your problem in a mini application that >> works with Wicket version X and doesn't work with version X + 1 then please >> attach it to a ticket in our >> issues tracking system (issues.apache.org/jira/browse/WICKET) together >> with the source code so we can debug it. >> >> >> >> >> On Mon, May 6, 2013 at 3:10 PM, <[email protected]> wrote: >> >>> Hi Team, >>> >>> We have a problem in one of our applications developed using Wickets. >>> Problem is that the application allows you to search for your documents and >>> based on the extension, it will search for the software with which the >>> document can be opened and then opens it with that particular application. >>> >>> In the recent past, we have observed that the application is not working >>> as expected as it has some problem opening the pdf files in Adobe reader >>> and hence opens in IE which should not be the case. Could you please help >>> us in understanding the issue and resolve the same. >>> ** >>> ** >>> *Regards, >>> Praveen K Pervela* >>> KPN-ECM-TAM, >>> IBM India Private Ltd. >>> 3B Building, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : *ppervela*@in.ibm.com <[email protected]> >>> >>> *NOTE: Please copy our team mail id [email protected] for >>> a quick reply.* >>> ------------------------------ >>> *From:* [email protected] [[email protected]] >>> *Sent:* Thursday, April 18, 2013 7:41 PM >>> *To:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) >>> *Cc:* [email protected] >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> Hi Ruud, >>> >>> Could you please provide the information for below points. I am able to >>> see the pdf after clearing the browser cache. Also from Mozilla firefox. >>> I am aware that Mozilla firefox is not a standard browser for KPN. >>> >>> 1. IE browser version in your machine along with screenshot >>> 2. Are there any other documents having the same issue. >>> 3. Please check with your colleagues/users and request them replicate >>> the issue. >>> >>> Please provide the necessary information at the earliest. >>> >>> ** >>> >>> *Thanks & Regards,* >>> >>> *Seshu* >>> >>> ** >>> Seshukumar Konkepudi >>> KPN-ECM-TAM Lead, >>> IBM India Private Ltd. >>> 3B, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : [email protected] >>> Mobile: +91-9652600019 >>> >>> *NOTE: Please copy our team mail id [email protected] for >>> a quick reply.* >>> >>> ------------------------------ >>> *From:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) >>> *Sent:* 17 April 2013 18:20 >>> *To:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) >>> *Cc:* [email protected] >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> Hi Ruud, >>> >>> Is the below issue for only for one contract document or any more >>> contracts are having the same issue. >>> If so could you please provide the list for the same. >>> >>> ** >>> >>> *Thanks & Regards,* >>> >>> *Seshu* >>> >>> ** >>> Seshukumar Konkepudi >>> KPN-ECM-TAM Lead, >>> IBM India Private Ltd. >>> 3B, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : [email protected] >>> Mobile: +91-9652600019 >>> >>> *NOTE: Please copy our team mail id [email protected] for >>> a quick reply.* >>> >>> ------------------------------ >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) >>> *Sent:* 15 April 2013 16:52 >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> Hi Seshu, >>> >>> >>> >>> There’s only an issue in production environment. If you enter a contract >>> number, you can retrieve the contract document regarding the contract by >>> clicking the ‘download bestand’ link. The document should be displayed in >>> PDF. If you click on the link, a new browser opens up but no relevant data >>> is shown. >>> >>> >>> >>> I’ve added a printscreen from testenvironment where functionality works >>> as expected and from production were the issue appears. >>> >>> >>> >>> This should give you all necessary information. >>> >>> >>> >>> Met vriendelijke groet / kind regards, >>> >>> >>> >>> Ruud Bruijn >>> >>> Quality Manager >>> >>> KPN ZM Volume >>> [email protected] >>> >>> 06 43 95 25 33 >>> >>> >>> >>> *not working on Fridays* >>> >>> >>> >>> *Van:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) >>> *Verzonden:* maandag 15 april 2013 12:38 >>> *Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) >>> *CC:* [email protected] >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from >>> this week are not available in Signature >>> >>> >>> >>> Hi Ruud, >>> >>> >>> >>> Could you please share more details about the below issue for both >>> environments. >>> >>> >>> >>> *Thanks & Regards,* >>> >>> *Seshu* >>> >>> >>> >>> Seshukumar Konkepudi >>> >>> KPN-ECM-TAM Lead, >>> IBM India Private Ltd. >>> 3B, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : [email protected] >>> Mobile: +91-9652600019 >>> >>> >>> >>> *NOTE: Please copy our team mail id **[email protected]**for a >>> quick reply. >>> * >>> >>> >>> ------------------------------ >>> >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) >>> *Sent:* 15 April 2013 15:46 >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> Hi Seshu, >>> >>> >>> >>> Working fine now but I will raise another VITO because the PDF >>> attachments are not presented in the right format. >>> >>> We’ve had this issue before in test environment for which I also raised >>> a VITO, but I checked this morning and it was working fine there. >>> >>> >>> >>> Met vriendelijke groet / kind regards, >>> >>> >>> >>> Ruud Bruijn >>> >>> Quality Manager >>> >>> KPN ZM Volume >>> [email protected] >>> >>> 06 43 95 25 33 >>> >>> >>> >>> *not working on Fridays* >>> >>> >>> >>> *Van:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) >>> *Verzonden:* donderdag 11 april 2013 19:24 >>> *Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery); >>> [email protected] >>> *CC:* [email protected]; [email protected]; >>> [email protected]; Coevering, van de, A.J.B. (Ton) (NETCO IT >>> Operations CE BSS); [email protected]; >>> [email protected]; [email protected]; Dijkstra, >>> E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from >>> this week are not available in Signature >>> >>> >>> >>> Hi Ruud, >>> >>> >>> >>> Could you please confirm whether we can close the ticket? >>> >>> >>> >>> *Thanks & Regards,* >>> >>> *Seshu* >>> >>> >>> >>> Seshukumar Konkepudi >>> >>> KPN-ECM-TAM Lead, >>> IBM India Private Ltd. >>> 3B, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : [email protected] >>> Mobile: +91-9652600019 >>> >>> >>> >>> *NOTE: Please copy our team mail id **[email protected]**for a >>> quick reply. >>> * >>> >>> >>> ------------------------------ >>> >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) >>> *Sent:* 11 April 2013 19:27 >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA); >>> [email protected] >>> *Cc:* [email protected]; [email protected]; >>> [email protected]; Coevering, van de, A.J.B. (Ton) (NETCO IT >>> Operations CE BSS); [email protected]; >>> [email protected]; [email protected]; Dijkstra, >>> E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> All, >>> >>> >>> >>> I can confirm that the contract mentioned below could be found in >>> Signature front end. >>> >>> >>> >>> Met vriendelijke groet / kind regards, >>> >>> >>> >>> Ruud Bruijn >>> >>> Quality Manager >>> >>> KPN ZM Volume >>> [email protected] >>> >>> 06 43 95 25 33 >>> >>> >>> >>> *not working on Fridays* >>> >>> >>> >>> *Van:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) >>> *Verzonden:* donderdag 11 april 2013 15:40 >>> *Aan:* [email protected] >>> *CC:* [email protected]; [email protected]; >>> [email protected]; Coevering, van de, A.J.B. (Ton) (NETCO IT >>> Operations CE BSS); [email protected]; >>> [email protected]; [email protected]; Dijkstra, >>> E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty; Bruijn, >>> R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from >>> this week are not available in Signature >>> >>> >>> >>> Hi Pavan, >>> >>> >>> >>> I have verified the signature application and able to found the below >>> mentioned contract in the application. >>> >>> Could you please let us know what was the problem. >>> >>> >>> >>> *Thanks & Regards,* >>> >>> *Seshu* >>> >>> >>> >>> Seshukumar Konkepudi >>> >>> KPN-ECM-TAM Lead, >>> IBM India Private Ltd. >>> 3B, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : [email protected] >>> Mobile: +91-9652600019 >>> >>> >>> >>> *NOTE: Please copy our team mail id **[email protected]**for a >>> quick reply. >>> * >>> >>> >>> ------------------------------ >>> >>> *From:* [email protected] [[email protected]] >>> *Sent:* 11 April 2013 14:32 >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA) >>> *Cc:* [email protected]; [email protected]; >>> [email protected]; Coevering, van de, A.J.B. (Ton) (NETCO IT >>> Operations CE BSS); [email protected]; >>> [email protected] >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> Hi Sheshu, >>> >>> >>> >>> As confirmed by Tomas, the letter type A is recieved and processed at >>> Streamserve for order 1-1631552000 at 10.19 AM. Could you please check >>> whether the same is received at ECM? >>> >>> >>> >>> Regards, >>> >>> Pavan >>> >>> >>> >>> *Van:* [email protected] [ >>> mailto:[email protected] <[email protected]>] >>> *Verzonden:* donderdag 11 april 2013 8:33 >>> *Aan:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA); >>> Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) >>> *CC:* [email protected]; Dijkstra, E.T. (Evert) (NETCO IT >>> Operations F&G BP/Coll/RA) >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from >>> this week are not available in Signature >>> >>> >>> >>> Hello Seshu, Ruud, >>> >>> >>> >>> I asked our maintenance team to provide communication logs between SS >>> and ECM. Hover ever after investigation they found out, that at least from 1 >>> st of April, there was no other letter received by SS then ‘G2’ - and >>> this one is not being sent to ECM. >>> >>> Therefore I cannot support you with any communication. >>> >>> AM team already started investigation, what is going on. >>> >>> >>> >>> Sorry that it took so long, but since we are dealing here with >>> production I had to go via tickets process… >>> >>> >>> >>> Peter >>> >>> >>> >>> *From:* [email protected] [ >>> mailto:[email protected] <[email protected]>] >>> *Sent:* Tuesday, April 09, 2013 11:55 AM >>> *To:* Neumeister, Peter; [email protected] >>> *Cc:* [email protected]; [email protected] >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> >>> >>> Hi Peter, >>> >>> >>> >>> Thanks for the information. >>> >>> >>> >>> We are unable to find any documents OPIB documents checked in >>> ECM4Signature after 25th Mar 2013. Could you please confirm whether the >>> checkin request to ECM4Signature is successful or not. >>> >>> Are there any changes in streamserve and also please share the checkin >>> requrest details to us. So that we can verify in ECM as well. >>> >>> >>> >>> *Thanks & Regards,* >>> >>> *Seshu* >>> >>> >>> >>> Seshukumar Konkepudi >>> >>> KPN-ECM-TAM Lead, >>> IBM India Private Ltd. >>> 3B, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : [email protected] >>> Mobile: +91-9652600019 >>> >>> >>> >>> *NOTE: Please copy our team mail id **[email protected]**for a >>> quick reply. >>> * >>> >>> >>> ------------------------------ >>> >>> *From:* [email protected] [[email protected]] >>> *Sent:* 08 April 2013 19:15 >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA); >>> Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery) >>> *Cc:* [email protected]; Pervela, P. (Praveen Kumar) >>> (NETCO CE Generic ESS Delivery); [email protected] >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> Hi Seshu, >>> >>> >>> >>> OPB production is set to send data to following address: >>> >>> >>> >>> >>> http://ecm4contracts.kpn.org:16200/SignatureOnlineAllSoap/SignatureCheckinService >>> >>> >>> >>> Peter >>> >>> >>> >>> *From:* [email protected] [ >>> mailto:[email protected] <[email protected]>] >>> *Sent:* Monday, April 08, 2013 11:43 AM >>> *To:* [email protected]; Neumeister, Peter >>> *Cc:* [email protected]; [email protected]; >>> [email protected] >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> >>> >>> Hi Peter/rudd, >>> >>> >>> >>> We required the end point details to proceed further on the below issue. >>> >>> >>> >>> *Thanks & Regards,* >>> >>> *Seshu* >>> >>> >>> >>> Seshukumar Konkepudi >>> >>> KPN-ECM-TAM Lead, >>> IBM India Private Ltd. >>> 3B, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : [email protected] >>> Mobile: +91-9652600019 >>> >>> >>> >>> *NOTE: Please copy our team mail id **[email protected]**for a >>> quick reply. >>> * >>> >>> >>> ------------------------------ >>> >>> *From:* [email protected] [[email protected]] >>> *Sent:* 08 April 2013 12:46 >>> *To:* [email protected] >>> *Cc:* [email protected]; Pervela, P. (Praveen Kumar) >>> (NETCO CE Generic ESS Delivery); [email protected] >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> Peter, >>> >>> >>> >>> Issue is regarding production environment. >>> >>> >>> >>> Met vriendelijke groet / kind regards, >>> >>> >>> >>> Ruud Bruijn >>> >>> Quality Manager >>> >>> KPN ZM Volume >>> [email protected] >>> >>> 06 43 95 25 33 >>> >>> >>> >>> *not working on Fridays* >>> >>> >>> >>> *Van:* [email protected] [ >>> mailto:[email protected] <[email protected]>] >>> *Verzonden:* vrijdag 5 april 2013 15:29 >>> *Aan:* [email protected]; Bruijn, R.B.R. (Ruud) (NETCO CE BSS >>> Business Market Delivery) >>> *CC:* [email protected]; Pervela, P. (Praveen Kumar) >>> (NETCO CE Generic ESS Delivery) >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from >>> this week are not available in Signature >>> >>> >>> >>> Hi Guys, >>> >>> >>> >>> Can you give me more details? >>> >>> >>> >>> Are we talking about Opib BR14 or BR15, production or Chain? >>> >>> >>> >>> Based on mails below, if it is production, there was go-live of OPIB >>> BR14 on 22nd of March. But there were no interface changes regarding >>> OPIB and any archive within StreamServe. >>> >>> >>> >>> Peter >>> >>> >>> >>> *From:* Seshukumar Konkepudi1 >>> [mailto:[email protected]<[email protected]>] >>> >>> *Sent:* Friday, April 05, 2013 12:50 PM >>> *To:* [email protected] >>> *Cc:* [email protected]; Neumeister, Peter; >>> [email protected] >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> >>> >>> Hi Peter, >>> >>> Could you please let us know which endpoint the below documents are >>> processed. Please provide the endpoint details. >>> >>> Thanks & Regards, >>> Seshu >>> >>> Seshukumar Konkepudi >>> KPN - ECM-TAM >>> IBM India Private Ltd. >>> 3B Building, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : [email protected] >>> Mobile: +91 9652600019 >>> >>> *<[email protected]>* >>> >>> 04/05/2013 09:20 AM >>> >>> To >>> >>> <[email protected]>, >>> >>> cc >>> >>> <[email protected]>, <[email protected]> >>> >>> Subject >>> >>> RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are not >>> available in Signature >>> >>> >>> >>> >>> >>> >>> Hi Praveen, >>> >>> Please find some screenprints below. These orders should be available in >>> Signature but cannot be found. >>> >>> >>> >>> >>> >>> If you need more information about Streamserve sending the data and >>> documents, please contact Peter Neumeister (CC) >>> >>> Met vriendelijke groet / kind regards, >>> >>> Ruud Bruijn >>> Quality Manager >>> KPN ZM Volume* >>> *[email protected] >>> 06 43 95 25 33 >>> >>> *not working on Fridays* >>> >>> *Van:* Pervela, P. (Praveen Kumar) (NETCO CE Generic ESS Delivery) * >>> Verzonden:* donderdag 4 april 2013 14:13* >>> Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)* >>> CC:* [email protected]* >>> Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> Hi Ruud, >>> >>> Could you please let us know if there are any changes with respect to >>> the check in process at the STREAMSERVE end. Also, some metadata which we >>> discussed over the call and you agreed to send us the metadata. >>> >>> Please let us know at the earliest as we see the request has already >>> breached the SLA. >>> >>> We appreciate your cooperation in the meanwhile. >>> >>> *Regards, >>> Praveen K Pervela* >>> KPN-ECM-TAM, >>> IBM India Private Ltd. >>> 3B Building, 6th Floor, Mindspace, >>> APIIC Layout, Madhapur, Hyderabad. >>> Email : *ppervela*@in.ibm.com <[email protected]> >>> >>> *NOTE: Please copy our team mail id >>> **[email protected]*<[email protected]> >>> * for a quick reply.* >>> ------------------------------ >>> >>> >>> *From:* [email protected] [[email protected]]* >>> Sent:* Tuesday, April 02, 2013 11:19 PM* >>> To:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)* >>> Cc:* [email protected]* >>> Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> Hi Ruud, >>> >>> Please give us some more detials like the customer id to search so that >>> it could be helpful for our analysis. >>> >>> *Thanks & Regards*, >>> Malay Kumar Nayak >>> KPN-ECM-TAM, >>> IBM India Private Ltd. >>> EGL C-Block ,2nd Floor >>> Bangalore >>> Email:[email protected] >>> KPN Account >>> Mobile-09742290785 >>> >>> >>> ------------------------------ >>> >>> >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)* >>> Sent:* 02 April 2013 12:28 PM* >>> To:* Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt)* >>> Cc:* [email protected]* >>> Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> Hi Malay, >>> >>> Orderdetails and letters to customer generated by OneCRM-Streamserve are >>> not available in Signature for orders confirmed in Siebel from 25thMarch >>> until now. All orderdetails and letters before 22 >>> nd March can be retrieved in Signature. >>> The screenprints give an example of an order before 22nd March and >>> after 25th March. Please check why orders after 25th March cannot be >>> found in Signature. Is the interface between Streamserve and Signature >>> up-and –running? >>> >>> Met vriendelijke groet / kind regards, >>> >>> Ruud Bruijn >>> Quality Manager >>> KPN ZM Volume* >>> *[email protected] >>> 06 43 95 25 33 >>> >>> *not working on Fridays* >>> >>> *Van:* Nayak, M. (Malay) (NETCO IT Operations Generic&Traditional) * >>> Verzonden:* zondag 31 maart 2013 15:31* >>> Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)* >>> CC:* [email protected]* >>> Onderwerp:* VITO:(CC0000002070237):Contracts from OPIB ZM from this >>> week are not available in Signature >>> >>> Dear Ruud, >>> >>> We can able to find the document and open. >>> Could you please do let us know the issue you are facing in this >>> document so that we can work accordingly. >>> >>> >>> *Thanks & Regards*, >>> Malay Kumar Nayak >>> KPN-ECM-TAM, >>> IBM India Private Ltd. >>> EGL C-Block ,2nd Floor >>> Bangalore >>> Email:[email protected] >>> KPN Account >>> Mobile-09742290785 >>> >>> >>> >>> ------------------------------ >>> >>> This message is for the designated recipient only and may contain >>> privileged, proprietary, or otherwise confidential information. If you have >>> received it in error, please notify the sender immediately and delete the >>> original. Any other use of the e-mail by you is prohibited. >>> >>> Where allowed by local law, electronic communications with Accenture and >>> its affiliates, including e-mail and instant messaging (including content), >>> may be scanned by our systems for the purposes of information security and >>> assessment of internal compliance with Accenture policy. >>> >>> >>> ______________________________________________________________________________________ >>> >>> www.accenture.com >>> >> >> >> >> -- >> Martin Grigorov >> Wicket Training & Consulting >> http://jWeekend.com <http://jweekend.com/> >> > > > > -- > Martin Grigorov > Wicket Training & Consulting > http://jWeekend.com <http://jweekend.com/> > -- Martin Grigorov Wicket Training & Consulting http://jWeekend.com <http://jweekend.com/>
