On 10/10/2006 1:51 PM, Austin Murphy wrote: > I have only dealt with Symantec/Veritas after the merger and my > experiences haven't been great. My gripes: > > - Sometimes I can get decent support, but usually the tech people need > to "research" the issue or ask someone else.
That's always the case if your problem is non-trivial. When you get to the backline folks, you'll find that they're solid with a good depth of knowledge. Now we talk to them a lot as result of the upgrade. We have contact information that I hope for your sake you'll never need. > - 6.0 is scary. How can they release backup software that may or may > not schedule your backups depending on its mood? This was certainly an anomaly. Previous releases have not been this bad. I can tell you that 6.0 is getting better - MP3++ still has a handful of critical issues but patches for those have been applied to the MP4 code base. We're expecting to install a pre-release of MP4 soon (I could tell you when but then I'd have to kill you :-)). I expect you'll be able to get MP4 in the not too distant future. We heard rumors on this list of a GA release date of October 15 for MP4. I can tell that in all likelihood, that date is not realistic. Trust me when I say that MP4 will be a *lot* better than MP3. > - Our account rep is unresponsive too. You would think they would at > least be motivated to help you give them your money. No, it takes > hours to get any kind of information out of them and they don't even > know how it is licensed. Go to a reseller - you really don't need to deal direclty with Symantec. In many cases, you'll get far better sales support from a reseller. Try a company such as Datalink - great sales reps and people who actually know what they're talking about. We've had cases where getting a license directly from Symantec has taken many *months* - purchasing new licenses from Datalink last week got us the keys in 2 days. > - Licensing is convoluted and undocumented (in my searches). Yup. No argument there. .../Ed -- Ed Wilts, Mounds View, MN, USA mailto:[EMAIL PROTECTED] _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu