For the record, I found Sofa's response congenial and not attitudey,
more of a "we understand that you're upset and want to choose another
product; there's apparently not much we can do to change your mind, so
no hard feelings, OK?"  I'd prefer that to a sniveling manservant-type
of "Oh, please, don't leave us, what can we do for you and you alone,
master?"

Jason, I'm curious where you work.  In one post you sound like the IT
director for an academic institution, and in another you sound like a
regular programmer at a regular shop, reporting to a boss.  Just
trying to understand why you're panties in such a bunch over the
educational pricing thing.

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