Hi Alex, I haven't had a problem with a corrupted download, but if the uninstall and reinstall doesn't work, you can call Audible toll-free at 1-888-283-5051 (USA & Canada) for support.
HTH. Cheers, Esther On Aug 8, 2012, at 5:25 AM, Alex Stone wrote: > This didn’t help either, it’s not that it’s not fully downloaded, but that > the download is corrupted apparently. When I click on the first part, which > is the one with the problem, it tells me there’s no data. I think I’m going > to have to uninstall and reinstall… > Cheers > Alex > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Esther > Sent: 08 August 2012 16:20 > To: viphone@googlegroups.com > Subject: Re: audible app > > Hi Alex, Robin, and Others, > > Can you also try double tapping the "refresh" button to update the current > status of information on downloaded files on your device? You can find this > button if you double tap the "My Library" button, then choose any of the > categories -- probably "Downloaded" is best. Flick to the "Refresh" button > and double tap. Then try flicking to the entry and double tapping to start > it playing. You can play tracks even when they are not fully downloaded. > Once you've started the book playing, you should be able to access the "Info" > button in the top right corner. Then double tap the "Details" button just > above the home button, scroll down to the end of the page, and double tap the > "Remove from device" button. > > HTH. Cheers, > > Esther > > On Aug 8, 2012, at 4:44 AM, Alex Stone wrote: > > > Robin, thanks, I was afraid I was going to have to do that, and as far as I > can tell it looks like I’ll have to bite the bullet. > Cheers > Alex > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Robin Frost > Sent: 08 August 2012 15:42 > To: viphone@googlegroups.com > Subject: Re: audible app > > Hi, > Sadly the few times this has happened to me the only way out I could find was > to delete the app in its entirety, reinstall it remembering to switch to high > quality downloads in the app’s settings and then download my books a fresh. > If there’s an easier less cumbersome way I’ve as of now not run across it. > Robin > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
