Hi Ari, Apparently in iOS 9, apps aren't backed up to the computer when you do an iTunes backup or transfer purchases. The iMazing tech support guy gave me the following link, which makes for interesting reading on the subject: https://imazing.com/blog/why-did-apple-kill-app-extraction-in-ios-9 <https://imazing.com/blog/why-did-apple-kill-app-extraction-in-ios-9>
Best, Anna > On Oct 18, 2015, at 6:34 PM, englishride...@gmail.com wrote: > > That seems really weird. I would completely restart the computer and iPhone, > and then try again, just in case. > > > Thanks, > Ari > > On Oct 18, 2015, at 1:35 PM, Woody Anna Dresner <wadres...@att.net > <mailto:wadres...@att.net>> wrote: > >> Hello Ari, >> >> that's exactly what I thought when I started this process, but it turned out >> not to be the case. According to the tech support guy at Apple, an iTunes >> backup is exactly like an iCloud backup, in that only the data is backed up, >> not the apps. As near as I can tell, if you choose transfer Purchases, which >> I always do before backing up, any new apps on your phone are copied to your >> computer. Older apps are not copied, however. This is true even if the app >> isn't in your iTunes library. >> >> The app I was having trouble with was in my library at some point, but >> somehow it got deleted from the Mobile Apps folder on my computer. When I >> realized this, I deleted the entry for the app from my iTunes library and >> synced my old phone with my computer, fully expecting the app to be copied >> from my phone to my computer. It wasn't, and the tech support guy said that >> was to be expected. Frustrating, but apparently that's the way it is. >> >> Best, >> Anna >> >> >> >>> On Oct 18, 2015, at 2:19 PM, englishride...@gmail.com >>> <mailto:englishride...@gmail.com> wrote: >>> >>> Are both the phones using the same Apple ID? If so, you should be able to >>> sync the old phone to iTunes, and then transfer the app to the new phone. >>> >>> >>> Thanks, >>> Ari >>> >>> On Oct 18, 2015, at 9:39 AM, Woody Anna Dresner <wadres...@att.net >>> <mailto:wadres...@att.net>> wrote: >>> >>>> Hi, >>>> >>>> I tried to use the Mac version of this app. I had an app on my old iPhone >>>> that is no longer in the app store and isn't on my computer, and I was >>>> hoping to be able to use iMazing to copy it from the old phone to my >>>> computer and then transfer it to my new phone. I was unable to do it, but >>>> I got a response within about 12 hours from someone who tried to help. I >>>> responded, and he responded back within just a few hours. It turns out >>>> that due to an Apple policy, I can't get the app onto my new phone, but at >>>> least their tech support was fast and responsive. I will probably >>>> uninstall the app because I don't think it will do more for me than iTunes >>>> can, but I wanted to let people know the company does seem to be improving >>>> their tech support. >>>> >>>> Best, >>>> Anna >>>> >>>> >>>> >>>>> On Oct 18, 2015, at 10:38 AM, Richard Turner <richardturne...@outlook.com >>>>> <mailto:richardturne...@outlook.com>> wrote: >>>>> >>>>> OK, my last comment on this application. I found a review on cNet from a >>>>> user from July of this year. >>>>> >>>>> >>>>> | Version: iMazing 1.2.1 >>>>> >>>>> >>>>> Pros >>>>> i could find nothing about the software that was a positive. i removed it >>>>> and bought another solution >>>>> >>>>> Cons >>>>> After i loaded the product I could not get the files to transfer. I >>>>> contacted the help desk on 5 different because they would suggest >>>>> something that didn't work After my 3rd email I asked for a phone >>>>> number,so I could talk with a human to solve the problem. They did not >>>>> provide me with a number. They told me in an email they had an >>>>> update,they were releasing the next day that would resolve the issue. It >>>>> did not resolve the issue. The help desk was extremely slow in >>>>> responding. Since I was getting a solution I decided to post to their >>>>> Facebook page. They responded then, they did refund the cost of the >>>>> software. They told me they took my comment down because it wasn't >>>>> accurate. >>>>> >>>>> Summary >>>>> The product didn't work and they didn't support the product to make it >>>>> work. Their support was weak at best. My feedback this is not a solution >>>>> keep looking.Their service and product are pathetic >>>>> >>>>> >>>>> I am going to try to contact the reviewer and find out what the other >>>>> solution was they bought. >>>>> Richard >>>>> >>>>> >>>>> -- >>>>> The following information is important for all members of the VIPhone >>>>> list. >>>>> >>>>> If you have any questions or concerns about the running of this list, or >>>>> if you feel that a member's post is inappropriate, please contact the >>>>> owners or moderators directly rather than posting on the list itself. >>>>> >>>>> Your VIPhone list owner is Cara Quinn - you can reach Cara at >>>>> caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >>>>> >>>>> The archives for this list can be searched at >>>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>>> <http://www.mail-archive.com/viphone@googlegroups.com/>. >>>>> --- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "VIPhone" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to viphone+unsubscr...@googlegroups.com >>>>> <mailto:viphone+unsubscr...@googlegroups.com>. >>>>> To post to this group, send email to viphone@googlegroups.com >>>>> <mailto:viphone@googlegroups.com>. >>>>> Visit this group at http://groups.google.com/group/viphone >>>>> <http://groups.google.com/group/viphone>. >>>>> For more options, visit https://groups.google.com/d/optout >>>>> <https://groups.google.com/d/optout>. >>>> >>>> >>>> -- >>>> The following information is important for all members of the VIPhone list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if you feel that a member's post is inappropriate, please contact the >>>> owners or moderators directly rather than posting on the list itself. >>>> >>>> Your VIPhone list owner is Cara Quinn - 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you can reach Cara at >>> caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >>> >>> The archives for this list can be searched at >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> <http://www.mail-archive.com/viphone@googlegroups.com/>. >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to viphone+unsubscr...@googlegroups.com >>> <mailto:viphone+unsubscr...@googlegroups.com>. >>> To post to this group, send email to viphone@googlegroups.com >>> <mailto:viphone@googlegroups.com>. >>> Visit this group at http://groups.google.com/group/viphone >>> <http://groups.google.com/group/viphone>. >>> For more options, visit https://groups.google.com/d/optout >>> <https://groups.google.com/d/optout>. >> >> >> -- >> The following information is important for all members of the VIPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your VIPhone list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >> >> The archives for this list can be searched at >> http://www.mail-archive.com/viphone@googlegroups.com/ >> <http://www.mail-archive.com/viphone@googlegroups.com/>. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com >> <mailto:viphone+unsubscr...@googlegroups.com>. >> To post to this group, send email to viphone@googlegroups.com >> <mailto:viphone@googlegroups.com>. >> Visit this group at http://groups.google.com/group/viphone >> <http://groups.google.com/group/viphone>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. > > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - 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If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
