Hello, I take as they never have, and are not about to, care, either.
Sent from an iPad > On 20 Feb 2016, at 8:12 pm, Eric Oyen <eric.o...@icloud.com> wrote: > > I wouldn't exactly call their statement "honest". THe first part of their > statement is actually a bold faced lie. The tools are very available to make > their app accessible. the second half is more a statement of intent than > anything else. Its more likely that they never considered use by the blind > and are now being forced to admit to it (in a roundabout fashion). btw, I > haven't sent that letter yet. I was hoping to see more responses on this > before I did so. > > -eric > >> On Feb 20, 2016, at 6:40 AM, rajmund wrote: >> >> Hi, >> LOL, least they were honest, and didn't just say, "Will do it in the next >> update." >> >> Sent from a BrailleNote >> >> ----- Original Message ----- >> From: Eric Oyen <eric.o...@icloud.com >> To: viphone@googlegroups.com >> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 >> Subject: Re: Unacceptable Response from Issuu Support Team Regarding >> VoiceOverAccessibility >> >> here is a copy of a letter that I propose sending to this company. Might I >> also suggest hitting up their ratings area on the app store and posting a 0 >> star rating with a list of complaints. the more that show up there, the >> greater their incentive to change their attitude (and development cycle). >> Also, for anyone using the Android version of this app, doing the same on >> the android store should also have a similar impact. SOmeone could also >> start a change.org petition. The more attention that is brought to bear on >> this, the more likely it is that they will be forced to deal with this.. >> >> here is the letter: >> >> *** >> Gentlemen, >> I recently read a response you sent another user about accessibility (or the >> lack of it) in your application platform. I would also like to be able to >> use your platform, but find that none of the controls or options are >> accessible. Considering that apple published (free of charge mind you) >> their API on how to interface with their screen reader, there is no excuse >> for your lack of accessibility. In fact, your statement: " >> >> Unfortunately we don't have a way for those with visual impairments to use >> screen reading technology or have a way to make our site accessible at this >> time. We also haven't been informed of any plans to add that functionality >> any time soon." >> >> I must point out that your statement above is a slap in the face of any >> blind user who may have to depend on your application to read specific >> publications. Also, as you do business in the US and contract with public >> institutions (schools, colleges, etc.), you are required to abide by the >> terms of the US AMericans with Disabilities act (as amended 1996). I am >> only pointing this out to you to bring to your attention that someone else >> might decide your wallet would make a tempting target. This is not a >> threat, this is advice you really should heed. Now, the way I see it, you >> don't have any choice. THere is already a push on to get other blind users >> to write in and hit you u up on this issue. Considering the number of >> blindness related blogs, email lists and social pages (on Facebook and other >> social media), this means you might be forced to deal with this sooner >> (rather than later). >> >> FYI, data regarding accessibility on iOS is available here: >> https://developer.apple.com/library/ios/documentation/UserExperie >> nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ >> Making_Application_Accessible.html >> >> please do not do me the disservice of sending a response like the one quoted >> above. Might I suggest that you change your plans now, while you still can. >> Considering the number of blind iPhone users (at last count, somewhere >> north of 6 million or so), I would hate for you to have to drop everything >> to start dealing with 6 million angry blind people. so, your direction is >> now clear. take the steps (now) to make your product accessible. >> >> thank you, >> >> Eric Oyen >> *** >> >> >> >> On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote: >> >> >> Dear All: >> >> Issuu is an app which provides access to millions of magazines, newsletters, >> etc., on virtually any topic you can think of. My son, who is also a >> VoiceOver user, wanted to access his high school's newspaper which is on the >> platform. However, it is in an image pdf. Furthermore, trying to get >> around the app is nightmarish, and it does not appear that any of the >> available resources is accessible. >> I wrote to their support center, and this is the response I received. My >> response to that unhelpful response is first, with the response in the >> middle, with my original message at the bottom. I think this is absolutely >> something which should be available to those who use screen readers. If >> others agree, I think we should bombard them with requests to make their >> platform accessible. >> Christine >> >> >> Begin forwarded message: >> >> From: "Christine Grassman (issuu Support Team)" <feedb...@issuu.com >> Subject: Update from issuu Support Re: Poor VoiceOver accessibility >> Date: February 19, 2016 at 10:16:27 AM EST >> To: Christine Grassman <cgrassman1...@gmail.com >> Reply-To: issuu Support Team <feedb...@issuu.com >> >> ## Please do not write below this line ## >> >> >> Christine Grassman >> Feb 19, 16:16 >> >> With all due respect, there is no excuse for this. Apple makes available to >> developers, free of charge, guidelines for making apps accessible. There's >> absolutely no reason not to do this. >> Christine >> >> Sent from my iPhone >> >> >> >> Angel (Help Center) >> Feb 19, 11:51 >> >> Hi Christine, >> >> Unfortunately we don't have a way for those with visual impairments to use >> screen reading technology or have a way to make our site accessible at this >> time. We also haven't been informed of any plans to add that functionality >> any time soon. I'm so very sorry about that. >> >> If we do introduce this functionality at any point, we will put up an >> announcement on our blog (blog.issuu.com) and on our help center >> (help.issuu.com), so please do keep checking these places for updates. >> >> Please don't hesitate to write back if you have any other questions, and >> we'd be happy to assist you. >> >> Best regards, >> Angel >> >> issuu is on iOS and Android. >> >> To learn more about issuu, please visit our Help Center. >> >> >> >> >> Christine Grassman >> Feb 15, 22:42 >> >> I am blind, as are my children. We use iPhones with VoiceOver accessibility >> to access text. I am deeply disappointed that Issuu is not voiceover >> accessible. Only some features are accessible, and one cannot find and read >> magazines. In this day and age, this is unacceptable. Information should >> be accessible to us just as to others. >> There is no reason why the text of your millions of publications should not >> be accessible using a screen reader. I hope that you will address this as >> quickly as possible. >> Christine Grassman >> >> Sent from my iPhone >> >> >> This email is a service from Help Center. 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