On Feb 20, 2016, at 6:40 AM, rajmund wrote:
Hi,
LOL, least they were honest, and didn't just say, "Will do it in the next
update."
Sent from a BrailleNote
----- Original Message -----
From: Eric Oyen <eric.o...@icloud.com
To: viphone@googlegroups.com
Date sent: Fri, 19 Feb 2016 10:54:38 -0700
Subject: Re: Unacceptable Response from Issuu Support Team Regarding
VoiceOverAccessibility
here is a copy of a letter that I propose sending to this company. Might I
also suggest hitting up their ratings area on the app store and posting a 0
star rating with a list of complaints. the more that show up there, the
greater their incentive to change their attitude (and development cycle).
Also, for anyone using the Android version of this app, doing the same on the
android store should also have a similar impact. SOmeone could also start a
change.org petition. The more attention that is brought to bear on this, the
more likely it is that they will be forced to deal with this..
here is the letter:
***
Gentlemen,
I recently read a response you sent another user about accessibility (or the lack of
it) in your application platform. I would also like to be able to use your
platform, but find that none of the controls or options are accessible. Considering
that apple published (free of charge mind you) their API on how to interface with
their screen reader, there is no excuse for your lack of accessibility. In fact,
your statement: "
Unfortunately we don't have a way for those with visual impairments to use screen
reading technology or have a way to make our site accessible at this time. We also
haven't been informed of any plans to add that functionality any time soon."
I must point out that your statement above is a slap in the face of any blind
user who may have to depend on your application to read specific publications.
Also, as you do business in the US and contract with public institutions
(schools, colleges, etc.), you are required to abide by the terms of the US
AMericans with Disabilities act (as amended 1996). I am only pointing this out
to you to bring to your attention that someone else might decide your wallet
would make a tempting target. This is not a threat, this is advice you really
should heed. Now, the way I see it, you don't have any choice. THere is
already a push on to get other blind users to write in and hit you u up on this
issue. Considering the number of blindness related blogs, email lists and
social pages (on Facebook and other social media), this means you might be
forced to deal with this sooner (rather than later).
FYI, data regarding accessibility on iOS is available here:
https://developer.apple.com/library/ios/documentation/UserExperie
nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/
Making_Application_Accessible.html
please do not do me the disservice of sending a response like the one quoted
above. Might I suggest that you change your plans now, while you still can.
Considering the number of blind iPhone users (at last count, somewhere north of
6 million or so), I would hate for you to have to drop everything to start
dealing with 6 million angry blind people. so, your direction is now clear.
take the steps (now) to make your product accessible.
thank you,
Eric Oyen
***
On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote:
Dear All:
Issuu is an app which provides access to millions of magazines, newsletters,
etc., on virtually any topic you can think of. My son, who is also a VoiceOver
user, wanted to access his high school's newspaper which is on the platform.
However, it is in an image pdf. Furthermore, trying to get around the app is
nightmarish, and it does not appear that any of the available resources is
accessible.
I wrote to their support center, and this is the response I received. My
response to that unhelpful response is first, with the response in the middle,
with my original message at the bottom. I think this is absolutely something
which should be available to those who use screen readers. If others agree, I
think we should bombard them with requests to make their platform accessible.
Christine
Begin forwarded message:
From: "Christine Grassman (issuu Support Team)" <feedb...@issuu.com
Subject: Update from issuu Support Re: Poor VoiceOver accessibility
Date: February 19, 2016 at 10:16:27 AM EST
To: Christine Grassman <cgrassman1...@gmail.com
Reply-To: issuu Support Team <feedb...@issuu.com
## Please do not write below this line ##
Christine Grassman
Feb 19, 16:16
With all due respect, there is no excuse for this. Apple makes available to
developers, free of charge, guidelines for making apps accessible. There's
absolutely no reason not to do this.
Christine
Sent from my iPhone
Angel (Help Center)
Feb 19, 11:51
Hi Christine,
Unfortunately we don't have a way for those with visual impairments to use
screen reading technology or have a way to make our site accessible at this
time. We also haven't been informed of any plans to add that functionality any
time soon. I'm so very sorry about that.
If we do introduce this functionality at any point, we will put up an
announcement on our blog (blog.issuu.com) and on our help center
(help.issuu.com), so please do keep checking these places for updates.
Please don't hesitate to write back if you have any other questions, and we'd
be happy to assist you.
Best regards,
Angel
issuu is on iOS and Android.
To learn more about issuu, please visit our Help Center.
Christine Grassman
Feb 15, 22:42
I am blind, as are my children. We use iPhones with VoiceOver accessibility to
access text. I am deeply disappointed that Issuu is not voiceover accessible.
Only some features are accessible, and one cannot find and read magazines. In
this day and age, this is unacceptable. Information should be accessible to us
just as to others.
There is no reason why the text of your millions of publications should not be
accessible using a screen reader. I hope that you will address this as quickly
as possible.
Christine Grassman
Sent from my iPhone
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