I did all that, my sighted husband did all that, trust me it wasn’t  that my 
volume was lowered. something was stopping my audio from routing to external; 
it was even grayed out in the audio settings in accessibility. it was bizarre. 

Alia
> On Dec 1, 2016, at 11:52 AM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> Hi Alia,
> 
> If volume drops to 0 you can get it back relatively easily if you follow a 
> few steps. If you still can use headset then it's even easier. Just use the 
> headset and make sure the phone is unlocked and you are at the top of your 
> home screen. Now unplug the headset and flick up or down with two fingers, 
> this will start Voiceover reading continuously. Now press the volume button 
> repeatedly, it's important to press it at least 5 or 6 times and not to press 
> and hold it. At that point you will start hearing Voiceover again.
> Regards,
> Sieghard

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