My problem is that since the latest IOS update, my IPhone 8 often doesn't 
recognize my fingerprint and makes me enter my password, which is incredibly 
annoying! It used to be really reliable with the two fingerprints I set up, but 
now, I never know when it's going to work and when it isn't. A couple of days 
ago I deleted my fingerprints and re-entered them, but that hasn't helped much. 
Disappointing for sure. 


Ann 

Sent from my iPhone

> On Nov 22, 2018, at 8:35 PM, janet gross <[email protected]> wrote:
> 
> Hi Marie,
> I’m sorry to hear about your problems with the face id.  I had the same 
> problem, and wow, can that be annoying!  It was actually driving me crazy!  
> Did you ever call Apple? If so, can I ask you what they told you? Have you 
> tried going back to the home screen when the face id doesn’t work, and when 
> it continuously asks for your passcode? I now find when it asks me for my 
> pass code, and if I swipe up from the very bottom of the screen just a little 
> until I feel the first vibration, and lift my finger, I can then try the face 
> id option again, and the majority of the time it will unlock the phone.  I’ve 
> also noticed if I hold my phone up to my face with my left hand, the phone 
> will not unlock, but if I hold up the phone with my right hand, I have a much 
> better chance of unlocking the phone.  Strange I know, but it is what it is!  
> Smile! 
> Matter of fact, I also had a difficult time when I was setting up face id 
> myself, I was setting up the face id feature holding the phone in my left 
> hand, and VO kept telling me face id is not available on this device, so I 
> thought ok I’m going to try this for the fourth time, and I used my right 
> hand then, and sure enough, the face id feature was accepted.  Who knows, but 
> I must not be holding the phone directly in front of my face when using my 
> left hand.  Go figure.   Smile!  I would like to know how your phone is now 
> working though. 
> Janet
>  
> Janet
>  
>  
>  
> From: [email protected] [mailto:[email protected]] On Behalf Of 
> Marie N.
> Sent: Tuesday, November 20, 2018 11:24 PM
> To: [email protected]
> Subject: Re: Passcode issues
>  
> It seems to recognize the fingerprint fairly consistently but even so, the 
> constant need to use the finger print or the passcode is too demanding. I no 
> longer ever take the 6S out of the house so I have turned the passcode off on 
> that phone. But I recently got an IPhone X and if not in decent light, the 
> face ID does not work and it seems that it requires a code or ID every time 
> the screen locks and this is ridiculous. If no one has any ideas, I will call 
> accessibility tomorrow and see what they might suggest.
> Marie
>  
>  
> From: Sieghard Weitzel
> Sent: Tuesday, November 20, 2018 9:00 PM
> To: [email protected]
> Subject: RE: Passcode issues
>  
> Hello Marie,
>  
> I have not noticed that my phone asks me for a passcode more than before. Is 
> it maybe that your fingerprint is not recognized?
>  
>  
> From: [email protected] <[email protected]> On Behalf Of Marie 
> N.
> Sent: Tuesday, November 20, 2018 8:55 PM
> To: VIPhone <[email protected]>
> Subject: Passcode issues
>  
> In the past, as I remember it, you only needed to enter the passcode when 
> powering up or after around 40 minutes of inactivity. Now it seems I have to 
> enter the darn thing constantly. Is there any setting that will reduce the 
> need to enter the code so often? In the passcode setting there is a section 
> about when it is required and the one and only option is “immediately”. why 
> is that the only selection and is there any way to change it?
> Please help me with this before I lose my mind totally. LOL
> Thanks,
> Marie
>  
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