marie,
there are issues that tech could drive nerves out of us.
i suggest for you to go to apple store near your home and ask technician
to help you with face id. if it is getting too hard, the best thing ti
do is to use passcode to enter four or six numbers. i wouldn't waste
time struggling and frustrate myself out of it.
some people talked about face ids as they say about with/without false
teeth, wigs, make-up, scratches/cuts, and others. sheesh! they come out
with wild ideas why face ids are putting issues. some said they believe
face ids are based of face mood.
sincerely,
rich
On 11/22/2018 9:35 PM, janet gross wrote:
Hi Marie,
I’m sorry to hear about your problems with the face id. I had the
same problem, and wow, can that be annoying! It was actually driving
me crazy! Did you ever call Apple? If so, can I ask you what they
told you? Have you tried going back to the home screen when the face
id doesn’t work, and when it continuously asks for your passcode? I
now find when it asks me for my pass code, and if I swipe up from the
very bottom of the screen just a little until I feel the first
vibration, and lift my finger, I can then try the face id option
again, and the majority of the time it will unlock the phone. I’ve
also noticed if I hold my phone up to my face with my left hand, the
phone will not unlock, but if I hold up the phone with my right hand,
I have a much better chance of unlocking the phone. Strange I know,
but it is what it is! Smile!
Matter of fact, I also had a difficult time when I was setting up face
id myself, I was setting up the face id feature holding the phone in
my left hand, and VO kept telling me face id is not available on this
device, so I thought ok I’m going to try this for the fourth time, and
I used my right hand then, and sure enough, the face id feature was
accepted. Who knows, but I must not be holding the phone directly in
front of my face when using my left hand. Go figure. Smile! I would
like to know how your phone is now working though.
Janet
Janet
*From:*viphone@googlegroups.com [mailto:viphone@googlegroups.com] *On
Behalf Of *Marie N.
*Sent:* Tuesday, November 20, 2018 11:24 PM
*To:* viphone@googlegroups.com
*Subject:* Re: Passcode issues
It seems to recognize the fingerprint fairly consistently but even so,
the constant need to use the finger print or the passcode is too
demanding. I no longer ever take the 6S out of the house so I have
turned the passcode off on that phone. But I recently got an IPhone X
and if not in decent light, the face ID does not work and it seems
that it requires a code or ID every time the screen locks and this is
ridiculous. If no one has any ideas, I will call accessibility
tomorrow and see what they might suggest.
Marie
*From:*Sieghard Weitzel
*Sent:*Tuesday, November 20, 2018 9:00 PM
*To:*viphone@googlegroups.com
*Subject:*RE: Passcode issues
Hello Marie,
I have not noticed that my phone asks me for a passcode more than
before. Is it maybe that your fingerprint is not recognized?
*From:*viphone@googlegroups.com <viphone@googlegroups.com> *On Behalf
Of *Marie N.
*Sent:* Tuesday, November 20, 2018 8:55 PM
*To:* VIPhone <viphone@googlegroups.com>
*Subject:* Passcode issues
In the past, as I remember it, you only needed to enter the passcode
when powering up or after around 40 minutes of inactivity. Now it
seems I have to enter the darn thing constantly. Is there any setting
that will reduce the need to enter the code so often? In the passcode
setting there is a section about when it is required and the one and
only option is “immediately”. why is that the only selection and is
there any way to change it?
Please help me with this before I lose my mind totally. LOL
Thanks,
Marie
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