I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing.
> On Mar 9, 2019, at 5:30 AM, Tony <t...@k5twz.com> wrote: > > I haven’t used the mobile app but have used their site for several years. > They have little interest in accessibility. I have contacted them several > times about problems but nothing happens. Some problems are fixed in the > next major release but new problems appear. > > At least it is better now than when I first started with them. I still have > to call to do a few things. > > Tony > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Cristobal Muñoz > Sent: Friday, March 08, 2019 11:12 PM > To: viphone@googlegroups.com > Subject: Issue with the Capital One Mobile app > > Hello list, > So recently, I opened up a Capital One 360 checking account. I already have a > couple of credit cards with them and have used the iPhone app with no > VoiceOver issues. Reviewing purchases, making payments, etc. > Even opening and setting up the checking account was super easy via the phone. > Anyway, After I got the account open, I poked around the app and for the life > of me, couldn’t find anywhere that had an option to locate an ATM nearby. I > live on the West Coast so the AllPoint ATM network was going to be my only > option for things like depositing cash or withdraws. I was able to do this > search via Safari, but thought it odd that such a feature was nowhere to be > found from within the app itself. > I did a chat with Capital One this morning and outlined and explained the > above. The rep said that there is indeed a locate an ATM/branch feature at > the bottom of the screen. For me, it’s only my accounts, followed by their > creditwise product, an option to set a budge for credit card spending, a > faded out button to try the budget thing and then the two tabs at the very > bottom of the screen (Home and Profile). > I uninstalled and reinstalled the app, turned off WIFI and tried to see if it > would show up while on data and no go. I even had my sighted wife look at it > and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She > didn’t see the ATM locator option either. > So on we went through all these steps and while she said she’d let the “tech > team” know, she also wanted me to try resetting location settings. Yeah. I > didn’t feel like doing that at that time. > I even later tried downloading the same app onto my iPhone SE that I use for > work and same deal, No ATM/branch locator anywhere. > So after my long soliloquy, may I ask, is anyone else using the Capital One > mobile app for checking and do they in fact have this ATM/branch locator > option available to them? > I find it odd that it’s not appearing on either my XR or SE. I’m running the > latest iOS and app update too. > Any input would be appreciated. > Thanks, > Cristóbal > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. 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