Its at the end of the acount list past credit wise. Its a button.
Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony <t...@k5twz.com <mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . 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Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com <mailto:viphone@googlegroups.com> . Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. 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