I have an iPhone 10S and I can see the branch atm button. Are you using zoom or a font enlargement that might be preventing it from showing on the screen?
On 3/15/19, Cristobal Muñoz <cristobalm...@gmail.com> wrote: > An update… So as I suspected, even with activating my debit card, no go. > Still no option to locate a nearby branch/ATM. > > After that Creditwise button at the bottom of the screen, it’s still then > the home and profile tabs. > > Anyway, thought I’d give a quick follow up. > > I’ll probably be reaching out to Capital One again over the weekend > outlining the same. > > > > > > From: Cristobal Muñoz <cristobalm...@gmail.com> > Sent: Monday, March 11, 2019 9:44 AM > To: viphone@googlegroups.com > Subject: RE: Issue with the Capital One Mobile app > > > > I believe you, but again, I as well as others aren’t getting this on our > screens. > > After the Creditwise button swiping past it lands on the home and then > profile tab. > > I get the same behavior on my SE where I also downloaded the Capital One app > to make sure it wasn’t some funky thing with my XR. > > The only other thing I can think of is that since I barely opened the > account and have yet to receive the debit card, maybe once I activate it > then the branch/ATM locator option will pop up. I’m not holding my breath > though since again, others have also mentioned that they’re not getting this > locator tool on their screen either. The Capital One rep didn’t make any > mention that this had to be a requirement for that option to appear either. > > Once I get and activate the card, I’ll follow up in case there was any > change. > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of > sarai.bucciare...@gmail.com <mailto:sarai.bucciare...@gmail.com> > Sent: Sunday, March 10, 2019 11:14 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Yes, I have the latest version. > > Launch Capitalone iPhone app. > > On the main account screen, a list of all accounts will appear. Perform a 1 > finger swipe across to the last account. Then, swipe 1 finger to the right > again. You hear credit wize button. Swipe one more time, you hear branch/atm > button. > > If you don’t hear these, delete and redownload the app. > > > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of > Peter Logan > Sent: Sunday, March 10, 2019 5:32 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: Re: Issue with the Capital One Mobile app > > > > That does nothing… do you have the latest version? Maybe it is something may > have broken recently… > > Sent from my IPhome. > > > On Mar 9, 2019, at 9:25 PM, <sarai.bucciare...@gmail.com > <mailto:sarai.bucciare...@gmail.com> > <sarai.bucciare...@gmail.com > <mailto:sarai.bucciare...@gmail.com> > wrote: > > Do a 3 finger flick down. I have 6 accounts. Its past credit wize. > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of > pdlloga...@gmail.com <mailto:pdlloga...@gmail.com> > Sent: Saturday, March 9, 2019 9:17 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Last button on my app is “credit wise” .. then it goes to the home tab or > profile tab .. > > > > I wonder if it has to do with the number of accounts, I have 4 with them … > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of > Sarai Bucciarelli > Sent: Saturday, March 09, 2019 9:58 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Its at the end of the acount list past credit wise. Its a button. > > > > Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli > <http://www.linkedin.com/in/SaraiDBucciarelli> > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of > Cristobal Munoz > Sent: Saturday, March 9, 2019 8:29 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: Re: Issue with the Capital One Mobile app > > > > I don’t know about the other stuff. Honestly, other than this particular > issue that wasn’t one until I opened up a checking account, overall, it’s > been pretty accessible for me. I have been able to do everything I wanted > but for this one thing. > > > On Mar 9, 2019, at 5:30 AM, Tony <t...@k5twz.com <mailto:t...@k5twz.com> > > wrote: > > I haven’t used the mobile app but have used their site for several years. > They have little interest in accessibility. I have contacted them several > times about problems but nothing happens. Some problems are fixed in the > next major release but new problems appear. > > > > At least it is better now than when I first started with them. I still have > to call to do a few things. > > > > Tony > > > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz > Sent: Friday, March 08, 2019 11:12 PM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: Issue with the Capital One Mobile app > > > > Hello list, > > So recently, I opened up a Capital One 360 checking account. I already have > a couple of credit cards with them and have used the iPhone app with no > VoiceOver issues. Reviewing purchases, making payments, etc. > > Even opening and setting up the checking account was super easy via the > phone. > > Anyway, After I got the account open, I poked around the app and for the > life of me, couldn’t find anywhere that had an option to locate an ATM > nearby. I live on the West Coast so the AllPoint ATM network was going to be > my only option for things like depositing cash or withdraws. I was able to > do this search via Safari, but thought it odd that such a feature was > nowhere to be found from within the app itself. > > I did a chat with Capital One this morning and outlined and explained the > above. The rep said that there is indeed a locate an ATM/branch feature at > the bottom of the screen. For me, it’s only my accounts, followed by their > creditwise product, an option to set a budge for credit card spending, a > faded out button to try the budget thing and then the two tabs at the very > bottom of the screen (Home and Profile). > > I uninstalled and reinstalled the app, turned off WIFI and tried to see if > it would show up while on data and no go. I even had my sighted wife look at > it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She > didn’t see the ATM locator option either. > > So on we went through all these steps and while she said she’d let the “tech > team” know, she also wanted me to try resetting location settings. Yeah. I > didn’t feel like doing that at that time. > > I even later tried downloading the same app onto my iPhone SE that I use for > work and same deal, No ATM/branch locator anywhere. > > So after my long soliloquy, may I ask, is anyone else using the Capital One > mobile app for checking and do they in fact have this ATM/branch locator > option available to them? > > I find it odd that it’s not appearing on either my XR or SE. I’m running the > latest iOS and app update too. > > Any input would be appreciated. > > Thanks, > > Cristóbal > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu> . 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Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com> . > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. 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Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com> . > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com> . > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
