An update… So as I suspected, even with activating my debit card, no go. Still no option to locate a nearby branch/ATM.
After that Creditwise button at the bottom of the screen, it’s still then the home and profile tabs. Anyway, thought I’d give a quick follow up. I’ll probably be reaching out to Capital One again over the weekend outlining the same. From: Cristobal Muñoz <cristobalm...@gmail.com> Sent: Monday, March 11, 2019 9:44 AM To: viphone@googlegroups.com Subject: RE: Issue with the Capital One Mobile app I believe you, but again, I as well as others aren’t getting this on our screens. After the Creditwise button swiping past it lands on the home and then profile tab. I get the same behavior on my SE where I also downloaded the Capital One app to make sure it wasn’t some funky thing with my XR. The only other thing I can think of is that since I barely opened the account and have yet to receive the debit card, maybe once I activate it then the branch/ATM locator option will pop up. I’m not holding my breath though since again, others have also mentioned that they’re not getting this locator tool on their screen either. The Capital One rep didn’t make any mention that this had to be a requirement for that option to appear either. Once I get and activate the card, I’ll follow up in case there was any change. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of sarai.bucciare...@gmail.com <mailto:sarai.bucciare...@gmail.com> Sent: Sunday, March 10, 2019 11:14 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Yes, I have the latest version. Launch Capitalone iPhone app. On the main account screen, a list of all accounts will appear. Perform a 1 finger swipe across to the last account. Then, swipe 1 finger to the right again. You hear credit wize button. Swipe one more time, you hear branch/atm button. If you don’t hear these, delete and redownload the app. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Peter Logan Sent: Sunday, March 10, 2019 5:32 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app That does nothing… do you have the latest version? Maybe it is something may have broken recently… Sent from my IPhome. On Mar 9, 2019, at 9:25 PM, <sarai.bucciare...@gmail.com <mailto:sarai.bucciare...@gmail.com> > <sarai.bucciare...@gmail.com <mailto:sarai.bucciare...@gmail.com> > wrote: Do a 3 finger flick down. I have 6 accounts. Its past credit wize. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of pdlloga...@gmail.com <mailto:pdlloga...@gmail.com> Sent: Saturday, March 9, 2019 9:17 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Last button on my app is “credit wise” .. then it goes to the home tab or profile tab .. I wonder if it has to do with the number of accounts, I have 4 with them … From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Sarai Bucciarelli Sent: Saturday, March 09, 2019 9:58 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Its at the end of the acount list past credit wise. Its a button. Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony <t...@k5twz.com <mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. 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