Perhaps contacting your Congressional representative and senator if you are in the United States, could help. After all, they are on break, again ... Maybe they could do something useful.
Richard 🖖 Live long and prosper Check out my web site at: www.turner42.com -----Original Message----- From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Chris Chaffin Sent: Saturday, October 5, 2019 9:17 AM To: viphone@googlegroups.com Subject: Re: Hearing Descriptive Tracks in Amazon Prime App Hello Lisa, I do not think you are doing anything wrong. Unfortunately, Amazon states that if a movie has audio description available, because of licensing issues, the track will not be available in the free version that comes with a prime membership, but will be available in the version that you rent. Now this only applies to movies. All of their original series do come with audio description. Personally I do not agree with this, and think this is not right. A sighted person is able to watch the movie with their prime membership, but we only get audio description if we pay. I do not know if this is Amazon doing this, or the movie companies. I use the ACB Link app to look through all the audio description titles available through all the different sources. Hope this has been helpful. Chris > On Oct 5, 2019, at 11:05 AM, Lisa Belville <missktlab1...@frontier.com> wrote: > > Hi, all. > > > I'm using an iPhone SE with iOS 12.4.?? I don't want to update at this time, > so I'm hoping my issue won't be one that needs an update to solve it. > > > I'm trying to figure out how to get the app for Amazon Prime Video to > consistently play the audio described track.?? I've verified that the movies > in question have the DVS track, but I cannot seem to get it to play. > > > This is frustrating, because I played a movie yesterday that had DVS and I > just double-tapped the Play Now button in the Prime Video App and the movie, > including description started playing with no additional input from me. > > > These are movies included with my Prime subscription and not ones I need to > rent from Amazon, if that makes a difference. > > > What am I doing wrong? > > > HTH > > > Lisa > > > -- > Lisa Belville > missktlab1...@frontier.com > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. 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