Hello Lisa, I do not think you are doing anything wrong. Unfortunately, Amazon states that if a movie has audio description available, because of licensing issues, the track will not be available in the free version that comes with a prime membership, but will be available in the version that you rent. Now this only applies to movies. All of their original series do come with audio description.
Personally I do not agree with this, and think this is not right. A sighted person is able to watch the movie with their prime membership, but we only get audio description if we pay. I do not know if this is Amazon doing this, or the movie companies. I use the ACB Link app to look through all the audio description titles available through all the different sources. Hope this has been helpful. Chris > On Oct 5, 2019, at 11:05 AM, Lisa Belville <missktlab1...@frontier.com> wrote: > > Hi, all. > > > I'm using an iPhone SE with iOS 12.4.?? I don't want to update at this time, > so I'm hoping my issue won't be one that needs an update to solve it. > > > I'm trying to figure out how to get the app for Amazon Prime Video to > consistently play the audio described track.?? I've verified that the movies > in question have the DVS track, but I cannot seem to get it to play. > > > This is frustrating, because I played a movie yesterday that had DVS and I > just double-tapped the Play Now button in the Prime Video App and the movie, > including description started playing with no additional input from me. > > > These are movies included with my Prime subscription and not ones I need to > rent from Amazon, if that makes a difference. > > > What am I doing wrong? > > > HTH > > > Lisa > > > -- > Lisa Belville > missktlab1...@frontier.com > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/8108fd2f-f45c-286c-f0ec-e8ac73ad162f%40frontier.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/8A694B79-891E-453A-9B2A-3264F136E320%40gmail.com.
