Mary,

I'm not usually a fan of what I'm going to suggest because it sounds like one 
of those standard boilerplate recommendations but you might delete and 
reinstall the Audible app. I'm only suggesting this if you're sure you have the 
most recent version installed and you haven't downloaded a lot of titles to 
your device. It just isn't right that the Exchange this title option doesn't 
appear when you open the menu of one of your Audible library books.

Alan Lemly

-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mary Otten
Sent: Friday, August 28, 2020 9:37 PM
To: viphone@googlegroups.com
Subject: Re: Still no luck with Audible

Hi Alan,
Yes, according to my profile, exchanges are part of my account.


Sent from my iPhone

> On Aug 28, 2020, at 6:04 PM, Alan Lemly <wale...@gmail.com> wrote:
> 
> ?Mary,
> 
> I apologize if you already said you'd done this but have you checked your 
> profile which is the last option on the right of the Audible app bottomline 
> toolbar? When I check that, it states the various features of my Audible 
> account including a separate button for exchanges. I'm curious whether 
> exchanges are listed under your profile.
> 
> Alan Lemly
> 
> -----Original Message-----
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> motte...@gmail.com
> Sent: Friday, August 28, 2020 7:17 PM
> To: VIPhone via
> Subject: Still no luck with Audible
> 
> Well, I did sign out of my Audible account on one of my phones and then sign 
> back in. I still don?t have that exchange or return option in my menu, so if 
> I want to return something, i?ll just have to do it the old-fashioned way on 
> the PC. Strange.
> 
> 
> Sent from my iPhone
> 
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