Hello Janet, In my experience, sometimes a shopper will call if the store is out of an item. When items are added to the cart, the app also notifies that the store is out and allows for choosing a replacement. There is also an option to choose a replacement on the product by tapping on the product itself and choosing replace with best match or don't replace. I use the iPhone app. About expiration dates, you could try to leave an instruction note like please check expiration dates on the product instructions page. I do leave my information on the app so that it does not need to be entered in. I think that one can also pay with Apple pay if I am not mistaken. I am not sure if there is a certain amount for the tip. After your items are delivered, a rating must be left for both the experience and the shopper. Problem issue can be reported an Instacart is very responsive. You can also contact Instacart support. The app is VoiceOver accessible however, when placing a product in the cart, VoiceOver used to report, add to cart dimmed button while still being available. I am not sure if this has been corrected, but this is an item of note. Other than that, the app works fine.
On 9/6/20, janet gross <janet.harv...@outlook.com> wrote: > Hi Shai, > I have been looking for a shopping service. I will check them out > thoroughly. I have this service where I live, and I definitely want a > shopping service like this. $99 a year isn't a bad deal, and matter of > fact, this service is right where my favorite store is. Can I ask you if > you order an item, and the store is out of it, will the shopper call you to > let you know, or to ask you if you want to replace it with something else? > Do you use this app on the phone, or on the pc? > Is there somewhere on the app to ask the shopper to please check the > expiration date especially on the dairy products? I can't even begin to say > how many times when I'm at the store, and the shopper picks up the products, > and I ask him or her to check the expiration date, and low in behold, it was > out dated some days ago. > Do you have your credit card information saved on their web site, so you > don't have to enter it every time you place an order? > Is there a certain amount for the tip? > If you have a problem with the purchases, can you call someone to report or > if you don't get what you asked for, but still been charged for it? > Am I right in assuming this app is accessible with VoiceOver? > > Thank you so much. > > Janet > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Shai > Sent: Sunday, September 06, 2020 10:26 PM > To: viphone@googlegroups.com > Subject: Re: InstaCart App > > Hello, > Here in Los Angeles, Instacart charges $99 a year and orders $35 and > up receive free delivery. One does not have to subscribe to the $99 > service, but they will pay the delivery fees and any other applicable > prices. > I know that this is also the same in San Diego as well. > I have seen sales on different items through them. > On 9/6/20, janet gross <janet.harv...@outlook.com> wrote: >> Hi All, >> I have often wondered about this service, so if I may please ask you, is >> this service expensive? From my understanding, this service charges >> $14.95 >> just to use the service, and then they charge a delivery fee of $4.95, >> and >> they do not honor the sale prices because that is another way they make >> money? Meaning we as customers don't get the actual sale price, and we as >> customers can't use a reward card if we have one, but the shoppers use >> their >> personal reward card, so then the shoppers also get our points on their >> own >> reward card. I do give a tip, so I include this as well. Do customers >> have >> to order a certain amount maybe like $30 or 50 to use the service. I >> hear >> so many people saying this is a great service, but when I ask them how >> much >> does the service charge, no one knows for sure. I could very well be >> wrong, >> but this is what I read from the agreement on their web site. So, please >> let me know if I am wrong, as I would appreciate it. >> Maybe it is different in different areas, not for sure. >> >> Janet >> >> -----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >> Behalf >> Of Mary Jo Partyka >> Sent: Sunday, September 06, 2020 8:11 PM >> To: 'Karen Delzer' via VIPhone >> Subject: Re: InstaCart App >> >> Hi, >> >> I have been using Instacart since the pandemic hit in March and we order >> groceries every week. The app is easy to use and the store personnel are >> cooperative. The shoppers ask us questions when items are out of stock >> or >> not good quality and give me a chance to reply with my answer. The >> drivers >> bring the groceries to our front door and my husband goes out to get >> them. >> m. The shoppers are nice. One time one of the items we ordered was >> missing. We called the support line and they credited our account for >> the >> missing item. It could have been misplaced when the items were being >> rung >> up. We are very pleased with the service. >> >> >>> On Sep 6, 2020, at 5:57 PM, Holly Jensen <thistleshamrock2...@gmail.com> >>> wrote: >>> >>> Hello, >>> >>> I wanted to write in and ask if anyone in this group has had experience >>> using InstaCart? If so, is the app accessible, are the drivers >>> communicative, etc? Many thanks. >>> >>> Holly >>> >>> -- >>> The following information is important for all members of the V iPhone >>> list. >>> >>> If you have any questions or concerns about the running of this list, or >>> if you feel that a member's post is inappropriate, please contact the >>> owners or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. 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Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/CAL%2BOAfZ9sr8HOHjaXKSnCZXjV6Jyu8UomowQ_dKrLjzDD4xnoA%40mail.gmail.com. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. 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