Hello Robin,

I am running iOS 13.7 on my beloved 8 Plus (smile).

Mark



-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Robin
Sent: Saturday, September 19, 2020 7:52 PM
To: viphone@googlegroups.com
Subject: RE: Caution against following advice to reset settings when reporting 
iOS 14 issues to Apple Accessibility

JustWonderin:
Which iteration of Apple's iOS is  ON  Your (Beloved) 8+?
At 05:00 PM 9/19/2020, you wrote:
>Hello Cristobal,
>
>I have not yet updated my beloved 8 Plus to iOS 
>14 and do not plan on doing so anytime soon.
>
>However, I have updated my iPad to iPad OS 14 
>and am not experiencing any of the focus issues, reported on the list.
>
>Question:  Does disabling Scene Description mode 
>resolve the VoiceOver focus problem?
>
>I ask because doing so on my iPad made VoiceOver perform as expected.
>
>Mark
>
>
>From: viphone@googlegroups.com 
>[mailto:viphone@googlegroups.com] On Behalf Of Cristóbal Muñoz
>Sent: Saturday, September 19, 2020 4:35 PM
>To: viphone@googlegroups.com
>Subject: RE: Caution against following advice to 
>reset settings when reporting iOS 14 issues to Apple Accessibility
>
>That… sucks.
>The VO jumpiness and getting stuck is something 
>I too have reported to Apple Accessibility. I 
>believe others are experiencing it too. It’s 
>actually a major pain and feels like a major bug.
>I get it when trying to share something via the 
>share sheet, When trying to fill in log in 
>credentials with 1Password and randomly here and 
>there throughout iOS. It also seems to be 
>present in SeeingAI. Pretty much breaking that functionality.
>In my case, I reported it via email and the 
>accessibility team asked me to provide a screen 
>recording of the issue as well as a system log 
>during the time I did the screen recording which I did.
>There are some other bugs I’m dealing with in 
>regards to text editing and VO being over chatty 
>now (saying toolbar on the toolbar now), but 
>this jumpiness and getting stuck on buttons/edit fields etc. really is a pain.
>Good
>luck and hopefully you can find some sort of 
>resolution instead of having to wait for an open Apple store.
>
>Cristóbal
>
>From: viphone@googlegroups.com 
><viphone@googlegroups.com> On Behalf Of Alan Lemly
>Sent: Saturday, September 19, 2020 4:27 PM
>To: 'VIPhone Email List' <viphone@googlegroups.com>
>Subject: Caution against following advice to 
>reset settings when reporting iOS 14 issues to Apple Accessibility
>
>Hello List,
>
>I want to caution others from avoiding the 
>problem I'm experiencing after calling Apple 
>Accessibility to report an issue I was having 
>with iOS 14. I was checking out the setting 
>under my name/Apple ID and when I opened Media 
>and purchases, I noticed that when swiping 
>through the various controls to check out the 
>screen that focus kept jumping back to the Apple 
>ID control in the upper left of the screen. This 
>was some major jumping and occurred on several 
>controls on that screen. Trying to be a good 
>citizen, I called Apple Accessibility to report 
>the issue. I spoke with someone named Willard 
>who was nice enough but who suggested I reset 
>all my settings to factory defaults. I argued 
>with him that I had a lot of custom settings and 
>wasn't comfortable doing that but he said it was 
>the first suggestion they gave after getting 
>contacted about problems following an iOS 
>upgrade. Against my better judgment, I reset all 
>my settings. Here are some of the things that 
>were reset that will prevent me from ever doing that again:
>
>1. All my Apple cash credit cards were removed.
>2. My Touch ID was reset.
>3. The accessibility setting for Voiceover with the home button was reset.
>4. All my custom keyboards were removed.
>5. My keyboard settings were changed from Touch typing to standard typing.
>6. My default ringtone was reset.
>7. The background color of my home screen was 
>reset from a sea green to something that appears 
>to be sort of a red orange color.
>8. Other custom settings I had made were reset that I can't recall.
>
>I was able to puzzle out and reset most of the 
>settings but could never figure out how to reset 
>the background color of my home screen. I looked 
>under display and screen settings and under 
>Wallpaper but found nothing. I then decided to 
>restore my encrypted backup I made with iTunes 
>before upgrading to iOS 14. That took over an 
>hour and now all my phone does is that the Apple 
>logo appears on a black screen as it used to 
>when doing a hard reset but it appears for a few 
>seconds and then disappears and then reappears 
>again. The phone which is an SE 2020 will not 
>restart and is no longer recognized when I plug 
>it to the lightning cable and open iTunes.
>
>So the moral of this story is if you have an iOS 
>14 issue to report to Apple Accessibility, don't 
>let them convince you to reset your settings. 
>I've never had a problem with restoration of an 
>iTunes encrypted backup before but I guess my 
>phone is out of commission until I get to an Apple Store.
>
>I did upgrade iTunes to its latest version 
>before backing up before upgrading to iOS 14. If 
>anyone has any recommendations to try, I'd truly 
>welcome them because I need my phone before I'll 
>be able to get to an Apple Store.
>
>Alan Lemly
>
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