If all else fails, try this. connect your phone to iTunes and then put
it into DFU mode. This will give you feedback from your screen reader
and you'll know if iTunes is still seeing the phone. Be sure to choose
the update and restore button instead of just restore. I think you have
to hit the first restore button to get that second update and restore
button to come up. This will give you a clean install just in case
something went wrong some where. Then maybe you can update from iCloud
to get some of your settings back.
On 9/19/2020 8:25 PM, Alan Lemly wrote:
Gordon,
Yes, I also did an iCloud backup before upgrading to iOS 14. I didn't
expect my restoration of my encrypted iTunes backup to bring back iOS
13.7. I just wanted to get all my settings back with iOS 14 which is
what usually happens when you do an iTunes restore. However, my iPhone
just has a Apple logo on it which appears for a few seconds then
disappears and then repeats. I'll try to do a recovery with iTunes
again before going to the Apple Store.
Alan
*From:*viphone@googlegroups.com [mailto:viphone@googlegroups.com] *On
Behalf Of *Gordon
*Sent:* Saturday, September 19, 2020 6:46 PM
*To:* viphone@googlegroups.com
*Subject:* Re: Caution against following advice to reset settings when
reporting iOS 14 issues to Apple Accessibility
You're encrypted backup isn't going to work since it's a 13.7 backup
and your phone is running 14. If you're lucky your phone might just be
stuck in recovery mode and didn't actually try to downgrade back to
13.7 which I'm not sure if Apple is still signing that anymore. Do
some google searches on ways to get your iPhone out of recovery mode
to see if any of those suggestions will work. Maybe you'll get lucky
and it will boot up in IOS 14 and you'll just have to set up as a new
phone. Do you backup to iCloud as well? If so, you might be able to
restore from that.
On 9/19/2020 6:26 PM, Alan Lemly wrote:
Hello List,
I want to caution others from avoiding the problem I'm
experiencing after calling Apple Accessibility to report an issue
I was having with iOS 14. I was checking out the setting under my
name/Apple ID and when I opened Media and purchases, I noticed
that when swiping through the various controls to check out the
screen that focus kept jumping back to the Apple ID control in the
upper left of the screen. This was some major jumping and occurred
on several controls on that screen. Trying to be a good citizen, I
called Apple Accessibility to report the issue. I spoke with
someone named Willard who was nice enough but who suggested I
reset all my settings to factory defaults. I argued with him that
I had a lot of custom settings and wasn't comfortable doing that
but he said it was the first suggestion they gave after getting
contacted about problems following an iOS upgrade. Against my
better judgment, I reset all my settings. Here are some of the
things that were reset that will prevent me from ever doing that
again:
1.All my Apple cash credit cards were removed.
2.My Touch ID was reset.
3.The accessibility setting for Voiceover with the home button was
reset.
4.All my custom keyboards were removed.
5.My keyboard settings were changed from Touch typing to standard
typing.
6.My default ringtone was reset.
7.The background color of my home screen was reset from a sea
green to something that appears to be sort of a red orange color.
8.Other custom settings I had made were reset that I can't recall.
I was able to puzzle out and reset most of the settings but could
never figure out how to reset the background color of my home
screen. I looked under display and screen settings and under
Wallpaper but found nothing. I then decided to restore my
encrypted backup I made with iTunes before upgrading to iOS 14.
That took over an hour and now all my phone does is that the Apple
logo appears on a black screen as it used to when doing a hard
reset but it appears for a few seconds and then disappears and
then reappears again. The phone which is an SE 2020 will not
restart and is no longer recognized when I plug it to the
lightning cable and open iTunes.
So the moral of this story is if you have an iOS 14 issue to
report to Apple Accessibility, don't let them convince you to
reset your settings. I've never had a problem with restoration of
an iTunes encrypted backup before but I guess my phone is out of
commission until I get to an Apple Store.
I did upgrade iTunes to its latest version before backing up
before upgrading to iOS 14. If anyone has any recommendations to
try, I'd truly welcome them because I need my phone before I'll be
able to get to an Apple Store.
Alan Lemly
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