I am still on the beta gold master of 14, and duplicated the behavior. I went 
ahead and did a screen recording and submitted it through the feedback app.
This is intolerable!




Richard
"He that cannot forgive others breaks the bridge over which he must pass 
himself,” and we forget that only grace can break the cycle of ancient hatreds 
among peoples. (It is notable that while I have regretted not granting grace to 
others, I’ve never once regretted extending it.)" - Edward Herbert

On Sep 19, 2020, at 4:57 PM, Shirley Baker <shirleyba...@comcast.net> wrote:

 Alan, I'm sorry for what you have gone through with apple accessibility 
concerning your phone. Some of those people are very good and some not so good. 
I just hope you can get it all resolved very soon!

Sent from my iPhone

On Sep 19, 2020, at 6:26 PM, Alan Lemly <wale...@gmail.com> wrote:


Hello List,

I want to caution others from avoiding the problem I'm experiencing after 
calling Apple Accessibility to report an issue I was having with iOS 14. I was 
checking out the setting under my name/Apple ID and when I opened Media and 
purchases, I noticed that when swiping through the various controls to check 
out the screen that focus kept jumping back to the Apple ID control in the 
upper left of the screen. This was some major jumping and occurred on several 
controls on that screen. Trying to be a good citizen, I called Apple 
Accessibility to report the issue. I spoke with someone named Willard who was 
nice enough but who suggested I reset all my settings to factory defaults. I 
argued with him that I had a lot of custom settings and wasn't comfortable 
doing that but he said it was the first suggestion they gave after getting 
contacted about problems following an iOS upgrade. Against my better judgment, 
I reset all my settings. Here are some of the things that were reset that will 
prevent me from ever doing that again:


1.   All my Apple cash credit cards were removed.

2.   My Touch ID was reset.

3.   The accessibility setting for Voiceover with the home button was reset.

4.   All my custom keyboards were removed.

5.   My keyboard settings were changed from Touch typing to standard typing.

6.   My default ringtone was reset.

7.   The background color of my home screen was reset from a sea green to 
something that appears to be sort of a red orange color.

8.   Other custom settings I had made were reset that I can't recall.

I was able to puzzle out and reset most of the settings but could never figure 
out how to reset the background color of my home screen. I looked under display 
and screen settings and under Wallpaper but found nothing. I then decided to 
restore my encrypted backup I made with iTunes before upgrading to iOS 14. That 
took over an hour and now all my phone does is that the Apple logo appears on a 
black screen as it used to when doing a hard reset but it appears for a few 
seconds and then disappears and then reappears again. The phone which is an SE 
2020 will not restart and is no longer recognized when I plug it to the 
lightning cable and open iTunes.

So the moral of this story is if you have an iOS 14 issue to report to Apple 
Accessibility, don't let them convince you to reset your settings. I've never 
had a problem with restoration of an iTunes encrypted backup before but I guess 
my phone is out of commission until I get to an Apple Store.

I did upgrade iTunes to its latest version before backing up before upgrading 
to iOS 14. If anyone has any recommendations to try, I'd truly welcome them 
because I need my phone before I'll be able to get to an Apple Store.

Alan Lemly


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