Edward, and others
You can turn on airplane mode through the device itself. Is that what
you did, or did you turn it off on your phone?
I'm having allkinds of problems with my Echo 10. It no longer calls my
phone when I ask it to call me. It says it will call the Alexa App instead
which I don't want because I never have it open unless I want to adjust
settings. For days it would not stop what was playing when I asked. I noticed
this was the case if an ad was playing, but then it started doing it when I was
playing podcasts. It seems to have gotten itself together since that interval
of days.
There is a place on the phone, and possibly on the device too, to
update the App, so that might be in order.
Never hesitate to call the number on Amazon's main page that is listed
towards the bottom of the page. It provides a link for customers with
disabilities. I haven't called it in awhile, but you will be put through to
technical support. I can't remember now if this was under a heading for the
Alexa App or not, but it is on the opening page when you go to the on-line
shopping site.
The customer service is excellent and fast. You will not be on hold for
long. They willalso send you follow-up information if you ask for it.
Deidre
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Edward
Przybylek
Sent: Thursday, June 24, 2021 11:26 AM
To: [email protected]
Subject: RE: Amazon Alexa App Problem
Hi all,
The first things I tried were shutting down and restarting my iPhone and then I
tried resetting the phone. None of this made a difference. Last night, I
spent a lot of time doing some research on the Internet and trying a number of
solutions that people suggested. I finally found a post that recommended
turning off and then turning on airplane mode. I didn't hold out much hope for
this solution but I was getting a bit desperate. I have numerous Amazon
devices around the house and I didn't want to lose all the information about
these devices stored in the Alexa app. Surprisingly, turning off and then
turning on airplane mode solved the problem. I don't know what airplane mode
has to do with the Alexa app but I'm glad to have things working again. Thanks.
Take care,
Ed Przybylek
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
Vicky Collins
Sent: Thursday, June 24, 2021 10:18 AM
To: [email protected]
Subject: Re: Amazon Alexa App Problem
I had the exact same thing happen to me on two of my phones yesterday after
updating the Amazon Shopping app. Uninstalling the app, then doing a reboot,
and then installing the app again solved the problem. And yes, I did have to
sign back into the app as well as fix its notification settings.
----- Original Message -----
From: Jennie Facer <[email protected]>
To: [email protected]
Date: Wednesday, June 23, 2021 10:40 pm
Subject: Re: Amazon Alexa App Problem
>
>
> Hi,
>
> Hmmmmmm that is strange. Try reinstalling the app maybe? Remember that you
> will have to have your Amazon sign-in info to get back in. You won't lose any
> of your data on Alexa or anything if you do this. Also maybe even before
> that, restart your phone? Is this the only App it is doing thi to?
>
> Jenn
>
> Jenn and Kumi
>
> > On Jun 23, 2021, at 7:34 PM, Edward Przybylek <[email protected]>
> > wrote:
> > his
> > Hi all,
> >
> > Tonight I tried to open the Amazon Alexa app to opt out of the Amazon
> > Sidewalk feature. I double tapped the app on my home page after which
> > there was a delay and I was returned back to the home page with focus still
> > on the Amazon Alexa app. I opened the app switcher and found the app
> > listed there. Double tapping the app, however, simply returned me to the
> > home page with focus still on the app. I then tried the same exercise on
> > my iPod Touch 7 with the exact same results. Has anyone else experienced
> > this problem? If so, were you able to find a solution? As always, any
> > help is greatly appreciated. Stay healthy.
> >
> > Take care,
> > Ed Przybylek
> >
> > -
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>
> "Hi,
>
>
> Hmmmmmm that is strange. Try reinstalling the app maybe? Remember that you
> will have to have your Amazon sign-in info to get back in. You won't lose any
> of your data on Alexa or anything if you do this. Also maybe even before
> that, restart your phone? Is this the only App it is doing thi to?
>
>
> Jenn
>
>
> Jenn and Kumi
>
>
> On Jun 23, 2021, at 7:34 PM, Edward Przybylek <[email protected]>
> wrote:
>
>
> his
> Hi all,
>
> Tonight I tried to open the Amazon Alexa app to opt out of the Amazon
> Sidewalk feature. I double tapped the app on my home page after which there
> was a delay and I was returned back to the home page with focus still on the
> Amazon Alexa app. I opened the app switcher and found the app listed there.
> Double tapping the app, however, simply returned me to the home page with
> focus still on the app. I then tried the same exercise on my iPod Touch 7
> with the exact same results. Has anyone else experienced this problem? If
> so, were you able to find a solution? As always, any help is greatly
> appreciated. Stay healthy.
>
> Take care,
> Ed Przybylek
>
> -
> The following information is important for all members of the V iPhone list..
>
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