It sounds like you need to reset the earpiece. The instructions will hopefully 
tell you how to do this. 

David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +64 21 2288 288
Sent from my iPhone

On 28/01/2013, at 2:26, Kristeen Hughes <khwi...@gmail.com> wrote:

> It's my day to be challenged. I have never seen this problem before. I have 
> had this earpiece paired with my phone once and it was successful. Now, when 
> I try to use it, one of two things occurs. I turn on the headset knowing that 
> Bluetooth is on in the settings on my phone. The headset says "attempting to 
> connect". After about 40 seconds, the headset tells me that no phone was 
> found and to make sure Bluetooth is enabled on my phone. If I try to pair 
> again, either the same thing will happen, or the headset will tell me that 
> the pair list is full. That is the other thing that happens. Sometimes, when 
> I try to pair, the headset will say immediately that, "pair list is full". In 
> these cases, it does not even try to connect. I have tried this on to other 
> iPhones and I have tried it on my iPod, all with the same results. These 
> devices all connect to other Bluetooth items with no problems. I have only 
> had this earpiece since Christmas and, as I said, only used it once. Any 
> ideas?
> 
> Kristeen
> 
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