If the SMTP server configuration was incorrect on her phone, I'd think
she'd see that everywhere and wouldn't be able to send email at all.
Obviously, it's something to check though.
Jenny,
I'm curious, who's your broadband service provider at home and who's
your email provider? Are they the same? If so, your email provider may
have their SMTP server set up to only send out emails that originate on
their own internal network. Companies do this to keep their SMTP servers
from being used for spam. Time Warner used to do this. If so, check with
your service provider on how to send emails from your phone. If not,
check your SMTP settings and report back.
On 05/04/2013 09:09 PM, AnonyMouse wrote:
Hello Jenny,
It sounds like the SMTP is not set up correctly or least that is what I
think your problems is at.
If you go to the Settings -> Mail, Contacts, Calendar. On this page it
should have your email account that you are using. If you double tap on this
account.
This will bring up your e-mail account settings. On this page make sure that
your SMTP is set up correctly. In most cases it also may require that you
enter a password for the SMTP.
If you need any more information. Let us know. We certainly would try to
help you out in what we can.
HTH
Regards,
AnonyMouse
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jenny Dawson
Sent: Saturday, May 04, 2013 8:56 PM
To: viphone@googlegroups.com
Subject: Mail When Away From Home?
Hi Everyone
When I'm away from home and receiving emails through my phone network, I can
receive with no problem, but when I want to reply or forward and email the
server rejects my email address. I don't have this problem from my home
wireless network however. It's an iPhone 4S with the latest IOS6 update.
Is there a setting I need to change or something?
thanks in anticipation.
Jenny
Jennifer dawson
Phone: 08 94961024
Email: jjdaw...@iinet.net.au
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