Hi All, am re-posting this with a different subject line so it stands out. Also, if someone does not beat me to it, I'll set up a petition this weekend to bring this issue to the forefront.
Thanks All, my note is below. Cara :) --- Sieghard and All, Let me encourage you and actually everyone on this list to write Apple Accessibility to request that there be reasonable accommodation in place for VoiceOver users to receive app refunds in cases like Sieghard's. I'd also suggest that Sieghard's note be attached to your own. I believe this issue needs to be brought into the forefront in a positive and decisive way. We are almost 2000 people on this list and this is a very good opportunity to make this point heard. This discussion has come up before of being alerted of VO accessibility ahead of time in the App Store and though we've not come to a set conclusion on the best way to do this, having some indication that an app has been found to be accessible to some degree with VoiceOver before we purchase it is a completely reasonable request. If this is not possible, then it is more than reasonable to ask for refunds if we cannot use an app which is not accessible to us with the available Apple universal access paradigm. the email address for Apple Accessibility is: accessibil...@apple.com These are very caring people so please keep this in mind when you write. I've known some of them personally. They want to help though there may not be a clear way of making this happen just yet. Just let them know this is important though. Make your voice heard in a friendly way. they will listen to you even if they do not know the best answer yet. :) Thanks All, for your time. Sincerely, Cara :) On Aug 1, 2013, at 11:09 PM, Sieghard Weitzel <siegh...@live.ca> wrote: Hello List, Requesting a refund for an app which turns out not to work with Voiceover has come up a few times and the iTunes Store support email has been posted in connection with that. So I thought I post my recent experience with contacting iTunes Store support via their email. I had bought a couple of package tracking apps in order to find out which one I liked best. I have been using Track This which is awesome, but I am in Canada and for some reason they don’t support Purolator and CanPar which are both major carriers here. I contacted Track This support twice and never received a reply. Anyhow, back to iTunes Store support. I provided all the information including order numbers, purchase date, my Apple Id etc. I explained how I really enjoyed my iPhone and the fantastic accessibility, but that unfortunately these two apps I purchased were not voiceover friendly and there was no Light version offered which I could have tried first. I also mentioned that I contacted both developers and after almost a week had not received a reply. In short, I was friendly, explained everything and even waited to see if the developers would reply to see if they were willing to make Voiceover improvements. I received a prompt reply in which the agent explained that all app sales are final, but that given the situation they would refund me the $6.72 or whatever it was for the 2 apps. However, she also continued to give me links as to their terms and conditions and said that this was a one-time curtocy and that in the future they could not provide any more refunds and that it was up to me to make sure I didn’t turn on one-click ordering and accidently purchase apps or read the app description to be sure it was what I wanted. It was strange because all of this gave me the impression this person did not at all get the point about Voiceover and all that, but on the other hand she said they would give me a refund given the situation. According to what she said I should see the refund back on my account within 48 hours and since both apps were purchased using store credit it would come back as store credit. This is now 2 weeks ago and I replied twice to the initial message to explain that I still had not received the credit and I am getting no more replies. I guess what I want to say here is that those who have done this and received refunds are lucky, but it appears one should definitely not count on getting a refund even if an app turns out not to work with Voiceover. I certainly will not buy an app again thinking I might as well try it because if it doesn’t work I can always ask for a refund. Regards, Sieghard -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailingviph...@googlegroups.com. Search and view the VIPhone archives by visitinghttp://www.mail-archive.com/viphone@googlegroups.com/. 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