Hello, David.
That's just the point. It is not impossible, but it is at least difficult, to
find a program on the PC which does not have either a trial or a method through
which a user may examine it before purchase. You seem, if I may say so, to be
thinking about things as they were 5 years ago rather than as they are now. I
have, in the past 5 years at least, never purchased a program I didn't know I
could use. The one case where I wrote to a developer before a purchase to ask
about accessibility was where the program had to do with tax filing, and the
application was, obviously, not suitable for timed trial or return because it
had only one use in a limited time. I happen to agree with you that getting
Apple to implement a trial system like everyone else (Google, Amazon, etc) is
highly unlikely, but this is a problem unique to Apple. Everyone else is
offering trials, both on the PC and on mobile platforms.
Aman
al Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of
David Chittenden
Sent: Monday, August 5, 2013 12:47 AM
To: viphone@googlegroups.com
Subject: Re: Bad experience with iTunes Store support regarding app refund
You manage it the same way you manage it with a PC. You contact the developer.
If the developer has specifically addressed accessibility, they will tell you.
If not, they will say no, or they will not know what you are talking about. You
then take the chance, or you don't take the chance.
The only difference is, with the PC, you have about a 10% chance that the
software will be accessible. If it isn't, you wasted your money, because the
software cannot be returned once you open it. I used to give it away as gifts
to people I knew would like it.
With iOS, unless it's a game, or a very graphically intensive app, you have a
66% chance it will be somewhat accessible. These odds are the best I have had
in the computer marketplace, so I do occasionally take chances. And yes, I have
lost a couple hundred dollars over the past three years because I have
purchased apps that ended up not being accessible.
If you don't want to take any chances, use our crowd-sourcing option, applevis.
Remember that we have a very small user base, so our crowd-sourcing is quite
limited.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 11:44, Maria and Joe Chapman <bubbygirl1...@gmail.com> wrote:
HI. if this option is not viable how do we get around this problem?
It's quite unreasonable to think that someone is going to buy an app over say
$10 and just say "well there's 10 dollars gone down the drain" and never be
able to use the app? This list and applevis is wonderful and the only way I can
think to partially solve this problem is to contact an app developer and ask
them to test their app with voice over. How do you manage the problem if you
want to purchase an app that no one else has tried?
Cheers
Maria
sent from mac mini
email, & fb bubbygirl1...@gmail.com
skype bubbygirl1972 twitter same as skype without the numbers.
On 05/08/2013, at 9:34 AM, David Chittenden <dchitten...@gmail.com>
wrote:
Well, given how few blind people there are, and how few apps we
actually buy compared with sighted people, and considering that this model
would require a complete rewrite and restructuring of the App Store, I
seriously doubt it would happen unless Apple receives a great many requests for
such.
The shareware model of computer software distribution does
something like this. Save for small companies, shareware is not usually used
because it does not typically make much money because people readily and
easily crack the protection schemes.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 11:12, Maria and Joe Chapman
<bubbygirl1...@gmail.com> wrote:
Hi. I was thinking more along the lines of the app
could be downloaded and is fully functional for a day unless you purchase a key
on the mac or do an in app purchase on the iphone. Some apps can be rather
expensive, I would not be willing to buy a 10 or 20 dollar app I could not use
and probably wouldn't unless I had heard it was at least usable in some way
with voice over. How many apps I wonder are not discovered to be accessible
because people are afraid to buy them in case they are not usable?
regards
Maria and crew from australia
email:
bubbygirl1...@gmail.com
check out
www.95-the-mix.com <http://www.95-the-mix.com/>
where we play lots of great music
On 05/08/2013, at 9:01 AM, David Chittenden
<dchitten...@gmail.com> wrote:
I would rather not give Apple complete access
to my phone just so they can occasionally check to ensure I am not pirating
apps.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 10:41, Maria and Joe Chapman
<bubbygirl1...@gmail.com> wrote:
HI. wouldn't it work better if all
apps could be downloaded for free and trialled say for a day? There are lots of
apps I'd love to try but am hesitant to download due to the fact that there is
really no way to tell if they are accessible or not unless someone on list or
someone on applevis has tried them. I mean if it's a 99 c app it's not that bad
but if it's 5 or 10 bucks? That's going to get expensive.
Warm regards and blessings
Maria, Joe and FurBabies
Email:
iMessage:bubbygirl1...@gmail.com <http://gmail.com/>
On 03/08/2013, at 6:02 PM, Arnold
Schmidt <arno...@mindspring.com> wrote:
As I state in another message,
I would be much more willing to support a general refund policy, such as Google
has, or at least use to have, rather than an it won't work with VoiceOver
policy. That is just too open to abuse. Besides, a general refund policy
would be an even better way to let developers know if people didn't like their
app, a bunch of them all requested refunds. It might even improve
accessibility.
Arnold Schmidt
----- Original Message
-----
From: Cara Quinn
<mailto:modelc...@gmail.com>
To:
viphone@googlegroups.com
Sent: Saturday, August
03, 2013 2:58 AM
Subject: Re: Bad
experience with iTunes Store support regarding app refund
Sieghard and All,
Let me encourage you
and actually everyone on this list to write Apple Accessibility to request that
there be reasonable accommodation in place for VoiceOver users to receive app
refunds in cases like Sieghard's. I'd also suggest that Sieghard's note be
attached to your own.
I believe this issue
needs to be brought into the forefront in a positive and decisive way. We are
almost 2000 people on this list and this is a very good opportunity to make
this point heard.
This discussion has
come up before of being alerted of VO accessibility ahead of time in the App
Store and though we've not come to a set conclusion on the best way to do this,
having some indication that an app has been found to be accessible to some
degree with VoiceOver before we purchase it is a completely reasonable request.
If this is not possible, then it is more than reasonable to ask for refunds if
we cannot use an app which is not accessible to us with the available Apple
universal access paradigm.
the email address for
Apple Accessibility is:
accessibil...@apple.com
These are very caring
people so please keep this in mind when you write. I've known some of them
personally. They want to help though there may not be a clear way of making
this happen just yet. Just let them know this is important though. Make your
voice heard in a friendly way. they will listen to you even if they do not know
the best answer yet. :)
Thanks All, for your
time.
Sincerely,
Cara :)
On Aug 1, 2013, at
11:09 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
Hello List,
Requesting a refund for
an app which turns out not to work with Voiceover has come up a few times and
the iTunes Store support email has been posted in connection with that. So I
thought I post my recent experience with contacting iTunes Store support via
their email.
I had bought a couple
of package tracking apps in order to find out which one I liked best. I have
been using Track This which is awesome, but I am in Canada and for some reason
they don�t support Purolator and CanPar which are both major carriers here. I
contacted Track This support twice and never received a reply.
Anyhow, back to iTunes
Store support. I provided all the information including order numbers, purchase
date, my Apple Id etc. I explained how I really enjoyed my iPhone and the
fantastic accessibility, but that unfortunately these two apps I purchased were
not voiceover friendly and there was no Light version offered which I could
have tried first. I also mentioned that I contacted both developers and after
almost a week had not received a reply. In short, I was friendly, explained
everything and even waited to see if the developers would reply to see if they
were willing to make Voiceover improvements.
I received a prompt
reply in which the agent explained that all app sales are final, but that given
the situation they would refund me the $6.72 or whatever it was for the 2 apps.
However, she also continued to give me links as to their terms and conditions
and said that this was a one-time curtocy and that in the future they could not
provide any more refunds and that it was up to me to make sure I didn�t turn on
one-click ordering and accidently purchase apps or read the app description to
be sure it was what I wanted. It was strange because all of this gave me the
impression this person did not at all get the point about Voiceover and all
that, but on the other hand she said they would give me a refund given the
situation. According to what she said I should see the refund back on my
account within 48 hours and since both apps were purchased using store credit
it would come back as store credit. This is now 2 weeks ago and I replied twice
to the initial message to explain that I still had not received the credit and
I am getting no more replies.
I guess what I want to
say here is that those who have done this and received refunds are lucky, but
it appears one should definitely not count on getting a refund even if an app
turns out not to work with Voiceover. I certainly will not buy an app again
thinking I might as well try it because if it doesn�t work I can always ask for
a refund.
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