Actually most games for iOs are now considered accessible so there's
even more of a chance, not 66%.
On 05/08/2013 05:46, David Chittenden wrote:
You manage it the same way you manage it with a PC. You contact the developer.
If the developer has specifically addressed accessibility, they will tell you.
If not, they will say no, or they will not know what you are talking about. You
then take the chance, or you don't take the chance.
The only difference is, with the PC, you have about a 10% chance that the
software will be accessible. If it isn't, you wasted your money, because the
software cannot be returned once you open it. I used to give it away as gifts
to people I knew would like it.
With iOS, unless it's a game, or a very graphically intensive app, you have a
66% chance it will be somewhat accessible. These odds are the best I have had
in the computer marketplace, so I do occasionally take chances. And yes, I have
lost a couple hundred dollars over the past three years because I have
purchased apps that ended up not being accessible.
If you don't want to take any chances, use our crowd-sourcing option, applevis.
Remember that we have a very small user base, so our crowd-sourcing is quite
limited.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 11:44, Maria and Joe Chapman <bubbygirl1...@gmail.com> wrote:
HI. if this option is not viable how do we get around this problem? It's quite
unreasonable to think that someone is going to buy an app over say $10 and just say
"well there's 10 dollars gone down the drain" and never be able to use the app?
This list and applevis is wonderful and the only way I can think to partially solve this
problem is to contact an app developer and ask them to test their app with voice over.
How do you manage the problem if you want to purchase an app that no one else has tried?
Cheers
Maria
sent from mac mini
email, & fb bubbygirl1...@gmail.com
skype bubbygirl1972 twitter same as skype without the numbers.
On 05/08/2013, at 9:34 AM, David Chittenden <dchitten...@gmail.com> wrote:
Well, given how few blind people there are, and how few apps we actually buy
compared with sighted people, and considering that this model would require a
complete rewrite and restructuring of the App Store, I seriously doubt it would
happen unless Apple receives a great many requests for such.
The shareware model of computer software distribution does something like
this. Save for small companies, shareware is not usually used because it does
not typically make much money because people readily and easily crack the
protection schemes.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 11:12, Maria and Joe Chapman <bubbygirl1...@gmail.com> wrote:
Hi. I was thinking more along the lines of the app could be downloaded and is
fully functional for a day unless you purchase a key on the mac or do an in app
purchase on the iphone. Some apps can be rather expensive, I would not be
willing to buy a 10 or 20 dollar app I could not use and probably wouldn't
unless I had heard it was at least usable in some way with voice over. How many
apps I wonder are not discovered to be accessible because people are afraid to
buy them in case they are not usable?
regards
Maria and crew from australia
email:
bubbygirl1...@gmail.com
check out
www.95-the-mix.com
where we play lots of great music
On 05/08/2013, at 9:01 AM, David Chittenden <dchitten...@gmail.com> wrote:
I would rather not give Apple complete access to my phone just so they can
occasionally check to ensure I am not pirating apps.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 10:41, Maria and Joe Chapman <bubbygirl1...@gmail.com> wrote:
HI. wouldn't it work better if all apps could be downloaded for free and
trialled say for a day? There are lots of apps I'd love to try but am hesitant
to download due to the fact that there is really no way to tell if they are
accessible or not unless someone on list or someone on applevis has tried them.
I mean if it's a 99 c app it's not that bad but if it's 5 or 10 bucks? That's
going to get expensive.
Warm regards and blessings
Maria, Joe and FurBabies
Email: iMessage:bubbygirl1...@gmail.com
On 03/08/2013, at 6:02 PM, Arnold Schmidt <arno...@mindspring.com> wrote:
As I state in another message, I would be much more willing to support a
general refund policy, such as Google has, or at least use to have, rather than
an it won't work with VoiceOver policy. That is just too open to abuse.
Besides, a general refund policy would be an even better way to let developers
know if people didn't like their app, a bunch of them all requested refunds.
It might even improve accessibility.
Arnold Schmidt
----- Original Message -----
From: Cara Quinn
To: viphone@googlegroups.com
Sent: Saturday, August 03, 2013 2:58 AM
Subject: Re: Bad experience with iTunes Store support regarding app refund
Sieghard and All,
Let me encourage you and actually everyone on this list to write Apple
Accessibility to request that there be reasonable accommodation in place for
VoiceOver users to receive app refunds in cases like Sieghard's. I'd also
suggest that Sieghard's note be attached to your own.
I believe this issue needs to be brought into the forefront in a positive and
decisive way. We are almost 2000 people on this list and this is a very good
opportunity to make this point heard.
This discussion has come up before of being alerted of VO accessibility ahead
of time in the App Store and though we've not come to a set conclusion on the
best way to do this, having some indication that an app has been found to be
accessible to some degree with VoiceOver before we purchase it is a completely
reasonable request. If this is not possible, then it is more than reasonable to
ask for refunds if we cannot use an app which is not accessible to us with the
available Apple universal access paradigm.
the email address for Apple Accessibility is:
accessibil...@apple.com
These are very caring people so please keep this in mind when you write. I've
known some of them personally. They want to help though there may not be a
clear way of making this happen just yet. Just let them know this is important
though. Make your voice heard in a friendly way. they will listen to you even
if they do not know the best answer yet. :)
Thanks All, for your time.
Sincerely,
Cara :)
On Aug 1, 2013, at 11:09 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
Hello List,
Requesting a refund for an app which turns out not to work with Voiceover has
come up a few times and the iTunes Store support email has been posted in
connection with that. So I thought I post my recent experience with contacting
iTunes Store support via their email.
I had bought a couple of package tracking apps in order to find out which one I
liked best. I have been using Track This which is awesome, but I am in Canada
and for some reason they don’t support Purolator and CanPar which are both
major carriers here. I contacted Track This support twice and never received a
reply.
Anyhow, back to iTunes Store support. I provided all the information including
order numbers, purchase date, my Apple Id etc. I explained how I really enjoyed
my iPhone and the fantastic accessibility, but that unfortunately these two
apps I purchased were not voiceover friendly and there was no Light version
offered which I could have tried first. I also mentioned that I contacted both
developers and after almost a week had not received a reply. In short, I was
friendly, explained everything and even waited to see if the developers would
reply to see if they were willing to make Voiceover improvements.
I received a prompt reply in which the agent explained that all app sales are
final, but that given the situation they would refund me the $6.72 or whatever
it was for the 2 apps. However, she also continued to give me links as to their
terms and conditions and said that this was a one-time curtocy and that in the
future they could not provide any more refunds and that it was up to me to make
sure I didn’t turn on one-click ordering and accidently purchase apps or read
the app description to be sure it was what I wanted. It was strange because all
of this gave me the impression this person did not at all get the point about
Voiceover and all that, but on the other hand she said they would give me a
refund given the situation. According to what she said I should see the refund
back on my account within 48 hours and since both apps were purchased using
store credit it would come back as store credit. This is now 2 weeks ago and I
replied twice to the initial message to explain
that I still had not received the credit and I am getting no more replies.
I guess what I want to say here is that those who have done this and received
refunds are lucky, but it appears one should definitely not count on getting a
refund even if an app turns out not to work with Voiceover. I certainly will
not buy an app again thinking I might as well try it because if it doesn’t work
I can always ask for a refund.
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