Sometimes when I open iTunes, I've been told there's a dialog box of some sort that is silent to JAWS. I've learned to just hit Escape a few times after starting iTunes, and I've had fewer such problems. And, at times, there's a Dropbox Photo Transfer dialog that creeps in at times, and this is superimposed over iTunes.
-----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of M. Taylor Sent: Monday, June 23, 2014 1:49 AM To: viphone@googlegroups.com Subject: RE: iTunes help needed Hi Lori, You've been receiving some excellent advice on this thread. Did you ever get iTunes to open again? To me, there are several questions that need to be answered in order to get you back up and running. 1. What version of Windows are you using? 2. Which screen reader, if any, are you using? 3. Do you have any residual vision that you can use to see if iTunes is or is not launching? 4. How old is your computer? 5. Is your computer connected to the Internet via a cable or via Wifi? 6. Have you subscribed to any podcast via iTunes on your computer? I realize that some of my questions may not exactly make sense to some but, as a person who has been dealing with iTunes for Windows since early 2008, I can tell you that they are relevant. Sometimes, iTunes for Windows doesn't play nicely with the video drivers, for example. As a result, the program can actually be launching but you cannot see or act upon it via a screen reader. I strongly urge you not to restore your Windows computer to an earlier version if iTunes is the only program giving you problems. Please keep in mind that if iTunes does not properly shut down, it can lock the necessary files causing launch problems. Even a system reboot can, sometimes, not solve this. Based on what you've posted so far, I am not convinced this is the case. However, if you want, you can uninstall iTunes and all its related components from the Add/Remove control panel in Windows, if memory serves there are 5 components, and then reinstall iTunes from scratch. To get the latest version of iTunes for Windows, go to http://www.apple.com/itunes Caution, if you have never uninstalled a program from your computer, be very, very careful. When it's all said and done, you want to be prompted with the Import Dialog Box when you insert a CD, right? There are several ways to get this to happen but you must understand that it is quite possible that you inadvertently turned this feature off. You can turn it back on but you must do so in either the iTunes preferences area or in the Windows Explorer area. Also, it is possible that iTunes is automatically importing your CDs. Lori, if some of this seems overwhelming, you might consider getting some one-on-one assistance, in person. Understand that, while iTunes for Windows and iTunes for OSX may look similar, they are, in fact, very, very different applications in terms of stability and how they perform with access software. I say this so that you will not blame yourself for the problems you have encountered. Depending upon various factors, it can take iTunes for Windows up to twenty or more minutes to launch on certain computers with certain iTunes and system configurations. It just depends. This is most likely not your situation but it is possible. It took me almost two months, way back then, to stop cursing iTunes everytime I opened it on my Windows computer back in 2008 (smile). Conversely, iTunes for the Mac is as sweet as Tupelo honey, Honey. I wish you all the best. Mark From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Lori Dent Sent: Sunday, June 22, 2014 8:23 PM To: viphone@googlegroups.com Subject: Re: iTunes help needed Hi Ari, Thanks. But I can't get iTunes to open on my desktop. I was wondering can I go on the internet and download the newest version of iTunes but I need the website for downloading iTunes? I tried shutting down my computer and restarting my computer to see if that would work so that I could open iTunesbut it didn't work and I still can't open iTunes. Any other suggestions and ideas would be appreciated. Thanks. Lori and the Gipper -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. 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