Hello Lori,

Oh my.  The thought of you spending so much time trying to get iTunes up and
running, breaks my heart.  

Thank you for answering my questions.  In a nutshell, your answers confirm
what I had feared might be the case.  In no way am I suggesting that you
cannot get iTunes up and running but you have quite a few hardware and
software challenges stacked up against you.  

As rose writes in a subsequent post to this thread, you might consider
uninstalling all Apple components from your computer via the Add/Remove
Control Panel and simply reinstall iTunes.  

Please note that I suggest that you first uninstall iTunes and all Apple
components.  Merely installing iTunes over itself will most likely not
resolve your problem.  

Also keep in mind that, from your computer's perspective, iTunes is a memory
hog--especially where screen-reading software is concerned.  

Finally, please remember that none of this is your fault.  You have done
absolutely nothing wrong.  

Mark

-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Lori Dent
Sent: Monday, June 23, 2014 4:21 PM
To: viphone@googlegroups.com
Subject: Re: iTunes help needed

Hi Mark,

Yes, I know I have been getting some excellant advice. No, I haven't been
able to open up iTunes yet. I tried for most of the day and evening
yesterday to get iTunes  to open up but with no luck.

I can't believe that after successfully importing 2 out of 3  of my CD's to
iTunes and then doing the necessary  steps to sync my CD's to my iPhone that
I would have problems doing the third CD. I thought I was doing good by
successfully importing 2 of my CD's to iTunes and then on  to my phone on my
own.

But this third and final CD and iTunes have been challenging and very
frustrating for me.

I will post my answers under each of your questions.

1. What version of windows are you using?
I'm using windows xp.

2. Which  screen reader, if any are you using?
I'm using Jaws.

3. Do you have any residual vision that you can use to see if iTunes is or
is not launching?

Yes, I have a little bit ofvision to where I can see if iTunes is launching
or not.
4. How old is your computer?

My computer is old. I don't know how old because I got this computer from a
friend.

5.

Is your computer connected to the Internet via a cable or via Wifi?

by WiFi.

If you have anymore questions to ask me don't hesitate to email me. Take
care.

lori and the Gipper






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