They seemed very unhappy with that suggestion, so I was looking for other options. They are lawyers, and don't want to ask their customers to do work for them.
On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <[email protected]> wrote: > Does the customer know anyone who is local to them that uses Cox and would > kindly open up a ticket with Cox listing the ported numbers they cannot > call? > > That may be a possible fix if your customer understands your predicament > and feels they can ask that Cox customer for a bit of help. > > > Matt > ------------------------------ > *From:* VoiceOps <[email protected]> on behalf of Carlos > Alvarez <[email protected]> > *Sent:* Thursday, February 16, 2017 3:19:41 PM > *To:* [email protected] > *Subject:* [VoiceOps] Escalating a problem with a Cox routing error > > We have a customer who ported us/Onvoy from Cox. Nobody in the local area > with Cox lines can call them, so clearly they didn't remove the numbers > from their switch. But their NOC is in Vegas, and they *can* call these > numbers. So they claim there's no problem on their end. Onvoy says they > never see these calls, so clearly it's a Cox issue. Cox won't really > respond to me much because I'm not their customer. > > Any ideas? > >
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