Isn't there anyone at Cox-Phoenix you can get a hold of? "Yes, I understand you're a receptionist. Just try dial this number real quick..."
On Thu, Feb 16, 2017 at 02:40:31PM -0700, Carlos Alvarez wrote: > The port completed over a year ago. Everyone we call at Cox says it works, > because they do their testing from their Vegas switch, but only the Phoenix > switch has issues. > > I guess I'm going to fall back on telling our customer that a Cox customer > has to complain. > > > On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell < > [email protected]> wrote: > > > When did the port go thru? > > > > The translations are still in Cox's switches - if you can find a NOC > > number for Cox, call it and tell them, they will do a lookup in the LERG > > and then remove the translations. > > > > Or call your Public Utilities commission for the state > > > > On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <[email protected]> > > wrote: > > > >> They seemed very unhappy with that suggestion, so I was looking for other > >> options. They are lawyers, and don't want to ask their customers to do > >> work for them. > >> > >> > >> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <[email protected]> > >> wrote: > >> > >>> Does the customer know anyone who is local to them that uses Cox and > >>> would kindly open up a ticket with Cox listing the ported numbers they > >>> cannot call? > >>> > >>> That may be a possible fix if your customer understands your predicament > >>> and feels they can ask that Cox customer for a bit of help. > >>> > >>> > >>> Matt > >>> ------------------------------ > >>> *From:* VoiceOps <[email protected]> on behalf of Carlos > >>> Alvarez <[email protected]> > >>> *Sent:* Thursday, February 16, 2017 3:19:41 PM > >>> *To:* [email protected] > >>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error > >>> > >>> We have a customer who ported us/Onvoy from Cox. Nobody in the local > >>> area with Cox lines can call them, so clearly they didn't remove the > >>> numbers from their switch. But their NOC is in Vegas, and they *can* call > >>> these numbers. So they claim there's no problem on their end. Onvoy says > >>> they never see these calls, so clearly it's a Cox issue. Cox won't really > >>> respond to me much because I'm not their customer. > >>> > >>> Any ideas? > >>> > >>> > >> > >> _______________________________________________ > >> VoiceOps mailing list > >> [email protected] > >> https://puck.nether.net/mailman/listinfo/voiceops > >> > >> > > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ _______________________________________________ VoiceOps mailing list [email protected] https://puck.nether.net/mailman/listinfo/voiceops
