The port completed over a year ago. Everyone we call at Cox says it works, because they do their testing from their Vegas switch, but only the Phoenix switch has issues.
I guess I'm going to fall back on telling our customer that a Cox customer has to complain. On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell < [email protected]> wrote: > When did the port go thru? > > The translations are still in Cox's switches - if you can find a NOC > number for Cox, call it and tell them, they will do a lookup in the LERG > and then remove the translations. > > Or call your Public Utilities commission for the state > > On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <[email protected]> > wrote: > >> They seemed very unhappy with that suggestion, so I was looking for other >> options. They are lawyers, and don't want to ask their customers to do >> work for them. >> >> >> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <[email protected]> >> wrote: >> >>> Does the customer know anyone who is local to them that uses Cox and >>> would kindly open up a ticket with Cox listing the ported numbers they >>> cannot call? >>> >>> That may be a possible fix if your customer understands your predicament >>> and feels they can ask that Cox customer for a bit of help. >>> >>> >>> Matt >>> ------------------------------ >>> *From:* VoiceOps <[email protected]> on behalf of Carlos >>> Alvarez <[email protected]> >>> *Sent:* Thursday, February 16, 2017 3:19:41 PM >>> *To:* [email protected] >>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error >>> >>> We have a customer who ported us/Onvoy from Cox. Nobody in the local >>> area with Cox lines can call them, so clearly they didn't remove the >>> numbers from their switch. But their NOC is in Vegas, and they *can* call >>> these numbers. So they claim there's no problem on their end. Onvoy says >>> they never see these calls, so clearly it's a Cox issue. Cox won't really >>> respond to me much because I'm not their customer. >>> >>> Any ideas? >>> >>> >> >> _______________________________________________ >> VoiceOps mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/voiceops >> >> >
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