Is there not one person on this list from Cox? On Thu, Feb 16, 2017 at 2:43 PM, Carlos Alvarez <[email protected]> wrote:
> LOL, I would *hope* they are trained not to do that! > > I've used one of my neighbors to call them and provide call samples. Then > Cox does nothing for a week, then asks for another "fresh" call sample. > Four times so far. > > They are an awesome ISP, but crap for phones. > > > On Thu, Feb 16, 2017 at 2:41 PM, Alex Balashov <[email protected]> > wrote: > >> Isn't there anyone at Cox-Phoenix you can get a hold of? >> >> "Yes, I understand you're a receptionist. Just try dial this number real >> quick..." >> >> On Thu, Feb 16, 2017 at 02:40:31PM -0700, Carlos Alvarez wrote: >> >> > The port completed over a year ago. Everyone we call at Cox says it >> works, >> > because they do their testing from their Vegas switch, but only the >> Phoenix >> > switch has issues. >> > >> > I guess I'm going to fall back on telling our customer that a Cox >> customer >> > has to complain. >> > >> > >> > On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell < >> > [email protected]> wrote: >> > >> > > When did the port go thru? >> > > >> > > The translations are still in Cox's switches - if you can find a NOC >> > > number for Cox, call it and tell them, they will do a lookup in the >> LERG >> > > and then remove the translations. >> > > >> > > Or call your Public Utilities commission for the state >> > > >> > > On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <[email protected]> >> > > wrote: >> > > >> > >> They seemed very unhappy with that suggestion, so I was looking for >> other >> > >> options. They are lawyers, and don't want to ask their customers to >> do >> > >> work for them. >> > >> >> > >> >> > >> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin < >> [email protected]> >> > >> wrote: >> > >> >> > >>> Does the customer know anyone who is local to them that uses Cox and >> > >>> would kindly open up a ticket with Cox listing the ported numbers >> they >> > >>> cannot call? >> > >>> >> > >>> That may be a possible fix if your customer understands your >> predicament >> > >>> and feels they can ask that Cox customer for a bit of help. >> > >>> >> > >>> >> > >>> Matt >> > >>> ------------------------------ >> > >>> *From:* VoiceOps <[email protected]> on behalf of >> Carlos >> > >>> Alvarez <[email protected]> >> > >>> *Sent:* Thursday, February 16, 2017 3:19:41 PM >> > >>> *To:* [email protected] >> > >>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error >> > >>> >> > >>> We have a customer who ported us/Onvoy from Cox. Nobody in the >> local >> > >>> area with Cox lines can call them, so clearly they didn't remove the >> > >>> numbers from their switch. But their NOC is in Vegas, and they >> *can* call >> > >>> these numbers. So they claim there's no problem on their end. >> Onvoy says >> > >>> they never see these calls, so clearly it's a Cox issue. Cox won't >> really >> > >>> respond to me much because I'm not their customer. >> > >>> >> > >>> Any ideas? >> > >>> >> > >>> >> > >> >> > >> _______________________________________________ >> > >> VoiceOps mailing list >> > >> [email protected] >> > >> https://puck.nether.net/mailman/listinfo/voiceops >> > >> >> > >> >> > > >> >> > _______________________________________________ >> > VoiceOps mailing list >> > [email protected] >> > https://puck.nether.net/mailman/listinfo/voiceops >> >> >> -- >> Alex Balashov | Principal | Evariste Systems LLC >> >> Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) >> Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ >> > > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops > > -- Kidd Filby 661.557.5640 (C) http://www.linkedin.com/in/kiddfilby
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