I believe that the stickers on home phones may not really cover the liability. The wording is something like: A phone or device that a person would reasonably assume can call emergency services." So the softphone is obviously different, but a physical phone at home seems like it must still work properly.
I have NOT been able to get anyone to tell me this for sure, and I've had various trainings on the matter. So I think the answer is "nobody knows" and the answer will cost some company tens of millions of dollars in court. On Thu, Jan 23, 2020 at 10:42 AM Brian Heinz <brian.e.he...@gmail.com> wrote: > 1. Most PBX/UC platform vendors can send a different CLID for emergency > calls. Normally this is called the ELI or CESID in the PBX. This emergency > CLID of course needs to be set up with the PSAP with the appropriate > location information, which is usually handled through the carrier. > Granularity requirements vary by state, but the best advice I've heard is > to provide enough detail so the first responders know which door to break > down. > > 2. Again, most PBX/UC platforms can handle this without issue, the > outgoing CLID does not necessarily have to match an incoming DID, and > different CLID can be sent on emergency calls. > > 3. Generally, softphones are not able to place emergency calls. Make the > users sign a disclaimer stating as such. Some softphones can display a > reminder message on launch stating they are not to be used for emergency > calls. If a remote user has a physical phone at home, disclaimer and a > sticker on the phone stating it cannot place emergency calls. > > On Thu, Jan 23, 2020 at 12:11 PM Zilk, David <david.z...@cdk.com> wrote: > >> For those that don’t know, RAY BAUMS Act is a new regulation that impacts >> Emergency Calling. It mandates that a “Dispatchable Location” be included >> with information to the PSAP when a 9-1-1 call is made in the US. The >> deadline for compliance is August 1, 2020 (or August 1, 2021 for some >> scenarios). >> >> >> >> Dispatchable Location is defined as “the street address of the calling >> party, and additional information such as room number, floor number, or >> similar information necessary to adequately identify the location of the >> calling party.” >> >> >> >> How are people planning on complying with this? Particularly: >> >> >> >> 1) When several lines at a site don’t have DIDs, and uses a common >> site phone number for their CLID. How do you provide different location >> information for them. >> >> 2) When there are shared lines on devices in different locations at >> a site using the same DID. How do you distinguish the correct location of >> an emergency call made from one of them. >> >> 3) When the caller uses a softphone that doesn’t have a fixed >> location. >> >> >> >> David >> ------------------------------ >> This message and any attachments are intended only for the use of the >> addressee and may contain information that is privileged and confidential. >> If the reader of the message is not the intended recipient or an authorized >> representative of the intended recipient, you are hereby notified that any >> dissemination of this communication is strictly prohibited. If you have >> received this communication in error, notify the sender immediately by >> return email and delete the message and any attachments from your system. >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps@voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >
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