An article relevant to this discussion: https://www.nojitter.com/e-911/are-you-ready-new-e911-regulations /Brandon
On Fri, Jan 24, 2020 at 10:26 AM Kyle McGinnis <kmcgin...@bandwidth.com> wrote: > I work for Bandwidth and we are a 911 provider. The new law does require > the phone companies to make sure they have the right features to be > compliant but the law imposes the compliance ON THE ENTERPRISE manager of > their phone system. We vendors and carriers have manufacture the car with > a seat belt. It is the driver of the car (the enterprise) that gets a > ticket if they do not buckle up (comply - as in update the address data). > > -----Original Message----- > From: VoiceOps <voiceops-boun...@voiceops.org> On Behalf Of Mary Lou Carey > Sent: Friday, January 24, 2020 11:19 AM > To: Carlos Alvarez <caalva...@gmail.com> > Cc: voiceops@voiceops.org > Subject: Re: [VoiceOps] RAY BAUMS Act - How are people planning on > complying? > > I don't think that you would be held responsible if the customer refused > to install phones, BUT.......it would be to your benefit to know the laws > regarding how many phones are required in a big building because it would > help cover your butt at the same time it would increases your sales. > > So if that company were my customer, I'd say something like .'Did you know > that the law requires you to have a working phone every "_____" sq feet? > If you don't want to pay the full amount for an outside line, an > alternative option that's not as costly for you is to have us set you up > with a phone that only connects to the operator and emergency services. > That way you're covered if there's an emergency and you don't have to > worry about being sued should one of your employees not be able to reach > 911 in time!" > > > MARY LOU CAREY > BackUP Telecom Consulting > Office: 615-791-9969 > Cell: 615-796-1111 > > On 2020-01-23 03:54 PM, Carlos Alvarez wrote: > > The number one user of 911 service for us is a chain of urgent care > > clinics that use our hosted service. Several times a week, someone > > will casually walk in saying they think they're having a heart attack > > or stroke. Some drive by the ER to get there. So yeah, what Mary > > said. And if you read the cases that lead to these laws, you will see > > a string of poor decisions leading to injury and death. > > > > I haven't figured out how they will break out responsible parties on > > all of this. As a hosted provider, are we bound to FORCE people to > > put phones in the right places? To buy more phones/DIDs and pay for > > more 911 locations? Or do we need to just tell them that they are > > responsible for it? I can't quite get a solid answer on this also. > > > > For example, we have a customer whose manufacturing facility is well > > over the size that would allow a phone or two as legal coverage. They > > have balked at putting phones out ever 6-7k square feet on poles and > > such. Is that our problem? I don't think so. > > > > On Thu, Jan 23, 2020 at 1:21 PM Mary Lou Carey > > <mary...@backuptelecom.com> wrote: > > > >> Logically it makes sense that if your phone says it can't make 911 > >> calls, you would look for another phone. The problem is that when > >> people are in survival mode or trauma mode, they don't do things that > >> make sense! When I was much younger I worked for a medical clinic and > >> I remember them telling us that if there's a natural disaster people > >> may show up at the clinic thinking it's a hospital because when > >> people are in trauma mode, they don't think rationally. They'll do > >> crazy things.....like call their doctor when they're having a heart > >> attack and ask if they should go to the hospital or show up at a > >> clinic thinking it's a hospital and demand immediate care. > >> > >> I think the same mentality applies here. People see a phone and if it > >> has a dial tone they will attempt to make a 911 call regardless of > >> whether there's a sticker stating that it can't make 911 calls. So > >> its always best to provide 911 service if your customers can > >> originate calls. > >> > >> To get 911 service for your customers you can either order 911 trunks > >> for each county through the ILEC (the expensive route) or you can > >> connect with a VOIP 911 provider that will establish two diverse > >> connections between them and your switch. You just send the VOIP 911 > >> > >> provider the traffic and they'll take care of routing your calls to > >> the appropriate PSAP. You're just responsible for keeping your > >> customer's address location up to date in the ALI database. > >> > >> I know at one time that there was a ruling that you had to provide > >> your customer a way to update their location if you allowed them to > >> move their phone to another location. I don't know if that was > >> changed or the work around still remains that you can put a sticker > >> on the phone stating that if you move your phone to another location > >> it may not connect to the right 911 center. At any rate.....I > >> wouldn't mess around with providing 911 services because the FCC > >> doesn't consider it optional. The only waiver I"m aware of is the one > >> that states your customers are only terminating traffic onto your > >> network....not making any originating calls! > >> > >> MARY LOU CAREY > >> BackUP Telecom Consulting > >> Office: 615-791-9969 > >> Cell: 615-796-1111 > >> > >> On 2020-01-23 01:47 PM, Pete Mundy wrote: > >>> I guess different people have different interpretation of that > >> wording > >>> :) > >>> > >>> To me it seems UNreasonable to assume that a phone or device with > >> a > >>> sticker on it that says "This phone does not work for emergency > >> calls" > >>> can call emergency services. > >>> > >>> > >>>> On 24/01/2020, at 6:46 AM, Carlos Alvarez <caalva...@gmail.com> > >> wrote: > >>>> > >>>> I believe that the stickers on home phones may not really cover > >> the > >>>> liability. The wording is something like: A phone or device > >> that a > >>>> person would reasonably assume can call emergency services." So > >> the > >>>> softphone is obviously different, but a physical phone at home > >> seems > >>>> like it must still work properly. > >>> _______________________________________________ > >>> VoiceOps mailing list > >>> VoiceOps@voiceops.org > >>> https://puck.nether.net/mailman/listinfo/voiceops > >> _______________________________________________ > >> VoiceOps mailing list > >> VoiceOps@voiceops.org > >> https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > > VoiceOps mailing list > > VoiceOps@voiceops.org > > https://puck.nether.net/mailman/listinfo/voiceops > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >
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