I don't think that you would be held responsible if the customer refused
to install phones, BUT.......it would be to your benefit to know the
laws regarding how many phones are required in a big building because it
would help cover your butt at the same time it would increases your
sales.
So if that company were my customer, I'd say something like .'Did you
know that the law requires you to have a working phone every "_____" sq
feet? If you don't want to pay the full amount for an outside line, an
alternative option that's not as costly for you is to have us set you up
with a phone that only connects to the operator and emergency services.
That way you're covered if there's an emergency and you don't have to
worry about being sued should one of your employees not be able to reach
911 in time!"
MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111
On 2020-01-23 03:54 PM, Carlos Alvarez wrote:
The number one user of 911 service for us is a chain of urgent care
clinics that use our hosted service. Several times a week, someone
will casually walk in saying they think they're having a heart attack
or stroke. Some drive by the ER to get there. So yeah, what Mary
said. And if you read the cases that lead to these laws, you will see
a string of poor decisions leading to injury and death.
I haven't figured out how they will break out responsible parties on
all of this. As a hosted provider, are we bound to FORCE people to
put phones in the right places? To buy more phones/DIDs and pay for
more 911 locations? Or do we need to just tell them that they are
responsible for it? I can't quite get a solid answer on this also.
For example, we have a customer whose manufacturing facility is well
over the size that would allow a phone or two as legal coverage. They
have balked at putting phones out ever 6-7k square feet on poles and
such. Is that our problem? I don't think so.
On Thu, Jan 23, 2020 at 1:21 PM Mary Lou Carey
<mary...@backuptelecom.com> wrote:
Logically it makes sense that if your phone says it can't make 911
calls, you would look for another phone. The problem is that when
people
are in survival mode or trauma mode, they don't do things that make
sense! When I was much younger I worked for a medical clinic and I
remember them telling us that if there's a natural disaster people
may
show up at the clinic thinking it's a hospital because when people
are
in trauma mode, they don't think rationally. They'll do crazy
things.....like call their doctor when they're having a heart attack
and
ask if they should go to the hospital or show up at a clinic
thinking
it's a hospital and demand immediate care.
I think the same mentality applies here. People see a phone and if
it
has a dial tone they will attempt to make a 911 call regardless of
whether there's a sticker stating that it can't make 911 calls. So
its
always best to provide 911 service if your customers can originate
calls.
To get 911 service for your customers you can either order 911
trunks
for each county through the ILEC (the expensive route) or you can
connect with a VOIP 911 provider that will establish two diverse
connections between them and your switch. You just send the VOIP 911
provider the traffic and they'll take care of routing your calls to
the
appropriate PSAP. You're just responsible for keeping your
customer's
address location up to date in the ALI database.
I know at one time that there was a ruling that you had to provide
your
customer a way to update their location if you allowed them to move
their phone to another location. I don't know if that was changed or
the
work around still remains that you can put a sticker on the phone
stating that if you move your phone to another location it may not
connect to the right 911 center. At any rate.....I wouldn't mess
around
with providing 911 services because the FCC doesn't consider it
optional. The only waiver I"m aware of is the one that states your
customers are only terminating traffic onto your network....not
making
any originating calls!
MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111
On 2020-01-23 01:47 PM, Pete Mundy wrote:
I guess different people have different interpretation of that
wording
:)
To me it seems UNreasonable to assume that a phone or device with
a
sticker on it that says "This phone does not work for emergency
calls"
can call emergency services.
On 24/01/2020, at 6:46 AM, Carlos Alvarez <caalva...@gmail.com>
wrote:
I believe that the stickers on home phones may not really cover
the
liability. The wording is something like: A phone or device
that a
person would reasonably assume can call emergency services." So
the
softphone is obviously different, but a physical phone at home
seems
like it must still work properly.
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