[VOP RADIUS] Discontinuation of the upgrade insurance

[Mike McTee]

Title: Message

This was my take on the response from Daniel Roy (Vircom Product Manager) also.   Regards, Mike McTee Customer Support Eastex Net (www.eastex.net)   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of WebWiz Sent: Wednesday, August 14, 2002 10:54 AM To: [EMAIL PROTECTED] Subject: [VOP RADIUS] Discontinuation of the upgrade insurance   I got the impression that this wasn't a change in policy *or* pricing.    If I read this right, Lino had attempted to purchase upgrade insurance after the window to do so had already closed.  He was told that it was no longer available and took that to mean that Vircom doesn't sell it when, in fact, they do but it was no longer available *to him*.   Maybe I'm mistaken...   Regards, Eric Longman Atl-Connect Internet Services   +-------------------------------------------------------+ | Atl-Connect Internet Services   http://www.atlcon.net | | 3600 Dallas Hwy Ste 230-288              770 590-0888 | | Marietta, GA 30064-1685            [EMAIL PROTECTED] | +-------------------------------------------------------+ ----- Original Message ----- From: Mike Roberts To: [EMAIL PROTECTED] Sent: Wednesday, August 14, 2002 11:47 AM Subject: [VOP RADIUS] Discontinuation of the upgrade insurance   Hi,   Does it make business sense to keep customers apprised of changes in policy and pricing?   Take care, Mike Roberts ============================================ *DataWest Internet - http://www.datawest.net *Colorado Springs  - (719) 635-9999 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Daniel Roy Sent: Wednesday, August 14, 2002 08:42 To: [EMAIL PROTECTED] Subject: [VOP RADIUS] Discontinuation of the upgrade insurance The upgrade insurance and other support plans are yearly commitments by our customers. Following purchase, a customer has 30 days to join the upgrade insurance and benefit from future software development.   This practice rewards the loyalty of our customers who stick with us year after year, renewing their upgrade insurance or support plan. It would make no business sense for Vircom to sell a product without a support plan, then, say, 5 years later, sell 5 years of development to that customer for $250.   If you have further comments or questions about Vircom's support plan policy, please email me in private, as discussions of Vircom's business practices do not belong on this mailing list, which discusses technical issues with VOP Radius. I will be happy to assist you and clarify the situation further.     Daniel Roy Product Manager      -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of sysop Sent: Wednesday, August 14, 2002 12:47 AM To: [EMAIL PROTECTED] Subject: [VOP RADIUS] Discontinuation of the upgrade insurance Hi,   I just tried to order the upgrade insurance and was told that it is no longer available. Vircom have discontinued offering it. The cost of upgrading has jumped to 50% of the cost of a new copy and it does not seem to include any support. What is going on? Why the sudden hike in price with no warning?   One of the attractions of purchasing Vircom software has been their excellent support and the availability of reasonably priced upgrade insurance. Seems like these days are over.   Lino