We too have seen a lesser grade of ability in the customer tech support in Vircom. As well as company policy. A once strong supporter of the Vircom software, and have had a few customers purchase there products, and most where happy. But we now feel like the "little guys" dealing with the "Big software giant". I can understand the need for changes, but it seems they had a great thing going with service and customer relations in the past, and now its seems difficult to give a good reference with the changes over the last 18 months or so.
I still owe Yves Lacombe a 1000's thx for all his time and help in our early years.. in my book he help make Vircom what it use to be...
I don't think anyone there has figured out that Yves IS Vircom.
Larry
