[VOP RADIUS] Discontinuation of the upgrade insurance

[sysop]

Title: Message

You have succinctly summarized the changes however my understanding is that we cannot re-purchase the basic support/upgrade insurance for $395 if we let it lapse for greater than 30 days. We have to buy the product new at the full price and then you can purchase the support/upgrade insurance. I am a little unsure about the 50% rebate off the full price as I have been told that the policy is we pay 100% of the new price. Vircom might want to clarify the 50% rebate issue. These changes are effectively retrospective so if your not on support/upgrade insurance now then bad luck.   Firstly Vircom should provide advance warning of these material policy changes to the upgrade policy and provide existing users with a window of opportunity to get on board before the changes become effective. This is the normal practice in the business.   Secondly the cost of the support program has gone up 58%. This is a big hike and again advance warning of this should have been provided.   Thirdly the new support pricing is quite onerous for smaller customers with small versions of Vircom software. The cost of upgrade insurance should be related to the purchase price of the software.   I am hoping that Vircom are responsive to the issues and review the situation.   Lino   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of David Payer Sent: Thursday, 15 August 2002 5:38 AM To: [EMAIL PROTECTED] Subject: [VOP RADIUS] Discontinuation of the upgrade insurance   I had a talk with someone from Vircom this morning. It clarified a few things for me and I have recommended that they state their policy clearly on the website.   It appears the policy is as follows:   They will no longer have a simple $250/year upgrade insurance. You have to be on a plan. You can buy into a plan as needed but you are given a window to do so at the time of purchase (30 days). If you have not been on a plan for a period of time (I forgot if it is 6 months or what) then you must buy the product anew and you will be credited with half the cost of the product you purchased.   Exmple:  I buy small business version of Radius for $495. but no insurance.   That was one year ago. I cannot buy upgrade insurance now. I must buy the the next version up of the product ( - I don't think they will let you rebuy the same product) and get  $250 credit for having purchased it in the past. Or I can pay $395 to get basic support for the product.   I welcome Vircom's clarification of my portrayal of their policy.   David Payer OMNI Internet - www.iowalink.com 550 11th St #205, Des Moines, IA 50309 515-244-6664