[VOP RADIUS] Discontinuation of the upgrade insurance

[nen]

Title: Message

I agree, we purchased VOPRadius when Vircom was just a 1 or two man operation and we have supported Vircom for over 10 years now from way back in the BBS days.  We stopped upgradding our VOPRadius and VOPMail last year when they decided that the "UNLIMITED UPDATES" that they promised me when I first purchased the software was now limited.  Again, I was one of the very first to support them and I was told that because we were one of the first that we would have updates "FREE" for life... gee... I guess life is over huh.  We purchased support plans anyways even though we were told that we did not have to and now they seem to have forgotten who it was that helped them become the company they are today.  Well... I guess we can forget Vircom as well.   Jeff     You have succinctly summarized the changes however my understanding is that we cannot re-purchase the basic support/upgrade insurance for $395 if we let it lapse for greater than 30 days. We have to buy the product new at the full price and then you can purchase the support/upgrade insurance. I am a little unsure about the 50% rebate off the full price as I have been told that the policy is we pay 100% of the new price. Vircom might want to clarify the 50% rebate issue. These changes are effectively retrospective so if your not on support/upgrade insurance now then bad luck.   Firstly Vircom should provide advance warning of these material policy changes to the upgrade policy and provide existing users with a window of opportunity to get on board before the changes become effective. This is the normal practice in the business.   Secondly the cost of the support program has gone up 58%. This is a big hike and again advance warning of this should have been provided.   Thirdly the new support pricing is quite onerous for smaller customers with small versions of Vircom software. The cost of upgrade insurance should be related to the purchase price of the software   I am hoping that Vircom are responsive to the issues and review the situation.