Regarding support
plans:
The policy whereby
customers have 30 days to purchase a support plan following the purchase of a
product has been in placed for a few months. It is standard business practice in
the industry, and is true to the philosophy of support
plans.
That being
said, we understand that some of you were used to the previous policy and that
the change in policy was not communicated properly. As such, Vircom management
has decided to give you a period of 30 days to regularize the situation.
Regardless of your purchase date for VOP Radius, you may purchase a support plan
or an upgrade insurance within 30 days of this message. Simply
contact Vircom Sales at 514-845-1666, or by email at [EMAIL PROTECTED].
About this dicussion
thread:
As I have stated
previously, this mail list is NOT intended to discuss Vircom's policies and
business practices. No further discussion of this type will be tolerated on this
list. As I have pointed out, private emails to me or to Sales are the way to do
this: the decision outlined above is a result of private discussions, not mail
list trumpeting.
The VOP Radius mail
list is intended for discussions of technical issues related to VOP Radius, and
policy discussions drive away customers who have a legitimate need of such a
list.
About Larry Essary's
messages:
Mr. Essary,
your comments on this list are out of place, insult the dedicated support staff
of Vircom and insults their hard work. They border on the slanderous. Not only
do you sabotage the work of all of Vircom's staff, but you use Vircom's own mail
lists to damage Vircom's reputation. Any such kind of comments or discussions of
Vircom's policies on our mail lists and employing our bandwidth will result in
your deletion from our mail lists. There will be no further warnings.
Daniel Roy
Product Manager
