Hi Daniel, Could be a font issue. Have you tried starting Adobe Photoshop CS4 with only System Fonts enabled? A corrupted font can cause crashes in Adobe Photoshop.
Download Linotype Font Explorer. You can deactivate everything apart from system fonts and clean application font caches. <http://www.fontexplorerx.com/pro/> They give a Free 30 day trial. Cheers, Ronni On 06/02/2010, at 9:24 PM, Daniel Kerr wrote: > > Hi all > > Just wondered if anyone has come across a Problem with the follow, or can > offer some advice. > > I have a client with Adobe Photoshop CS4. > It crashes on launch, and offers the following log:- > > ---quote--- > Date/Time: 2010-02-06 14:31:40.751 +0800 > OS Version: 10.4.11 (Build 8S2167) > Report Version: 4 > > Command: Adobe Photoshop CS4 > Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop > CS4.app/Contents/MacOS/Adobe Photoshop CS4 > Parent: WindowServer [68] > > Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; > r branch]) (11.0.1) > > PID: 254 > Thread: 0 > > Exception: EXC_BAD_ACCESS (0x0001) > Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 > ---end quote--- > > The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. > I've tried running it in another User account, and it does the same thing. > Have repaired permissions both from the drive itself and booting off a CD > and repairing it that way. > Have run programs like Macaroni and OnyX and repaired and reset things there > as well. (Also ran Rember and checked RAM as well, which all passes). > > Have un-installed and reinstalled Adobe Photoshop CS4 and installed the > 11.0.1 update. > Have also removed Preferences files and Caches and support files for it > (CS4) as well. > > I googled to see if I could find some answers, but couldn't really turn > anything up. (Or the things I turned up, I'd already tried). > > I've also done an Archive and Install of 10.4.11 (And all updates) to try > that as well, but again no joy. > I did find out later on (after doing all the above), that they also had > problems with Photoshop CS3 after they ran an update on it, it then started > crashing on open as well, so they "removed it all". (I found more of it, so > removed anything to do with CS3 as well.) then again un-installed Photoshop > CS4 and re-installed it. > > (there were some other things I tried as well, but the 'ol brain doesn't > remember them at the moment. That could be the total of 12 hours sleep I've > had all week,..lol). > > > Short of doing a full erase and install of everything (All 300GB of > everything), I just thought I'd try and see if anyone had some ideas. ;o) > > > Thanks in advance for any suggestions. > > Kind Regards > Daniel > --- > Daniel Kerr > MacWizardry > > Phone: 0414 795 960 > Email: <daniel @ macwizardry . com . au> > Web: <http://www.macwizardry.com.au> > > > **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
