Hi Daniel, Also, ask them to check for any font that has any numbers added to it. For example: " zebra_01_45_58.ttf " Sometimes just removing the numbers and naming it " zebra.ttf " they can keep the font.
Use Font Book to Validate fonts: File > Validate Font: For already-installed fonts; select them all in the Font list. Also ask them to check their Adobe Fonts Folder. Inside the Adobe Fonts folder (/Library/Application Support/Adobe/Fonts), is another, ../FontsReqrd; this folder has two subfolders, ../Base and ../CMaps. The first holds the fonts Adobe applications need for their windows and palettes; the second holds files that track special character-ID mapping that some Adobe fonts use. Without both these folders, Creative Suite applications can screech to a standstill. Cheers, Ronni On 06/02/2010, at 11:32 PM, Daniel Kerr wrote: > > Hi Ronni and Alastair > > I think we did check that, but I will get them to check again, just incase. > Thanks for that. > > Thanks John, but the system has to stay on 10.4.11. Another program they use > only works in 10.4.11 so can't take it any higher then that. > But yes, that put that forward as an option as well. > > Will try those and see what happens and report back. > > Thanks. > > Kind Regards > Daniel > > > On 6/2/10 10:10 PM, "Ronda Brown" <ro...@mac.com> wrote: > >> >> Hi Daniel, >> >> Could be a font issue. >> Have you tried starting Adobe Photoshop CS4 with only System Fonts enabled? >> A corrupted font can cause crashes in Adobe Photoshop. >> >> Download Linotype Font Explorer. You can deactivate everything apart from >> system fonts and clean application font caches. >> <http://www.fontexplorerx.com/pro/> >> >> They give a Free 30 day trial. >> >> Cheers, >> Ronni >> >> On 06/02/2010, at 9:24 PM, Daniel Kerr wrote: >> >>> >>> Hi all >>> >>> Just wondered if anyone has come across a Problem with the follow, or can >>> offer some advice. >>> >>> I have a client with Adobe Photoshop CS4. >>> It crashes on launch, and offers the following log:- >>> >>> ---quote--- >>> Date/Time: 2010-02-06 14:31:40.751 +0800 >>> OS Version: 10.4.11 (Build 8S2167) >>> Report Version: 4 >>> >>> Command: Adobe Photoshop CS4 >>> Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop >>> CS4.app/Contents/MacOS/Adobe Photoshop CS4 >>> Parent: WindowServer [68] >>> >>> Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; >>> r branch]) (11.0.1) >>> >>> PID: 254 >>> Thread: 0 >>> >>> Exception: EXC_BAD_ACCESS (0x0001) >>> Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 >>> ---end quote--- >>> >>> The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. >>> I've tried running it in another User account, and it does the same thing. >>> Have repaired permissions both from the drive itself and booting off a CD >>> and repairing it that way. >>> Have run programs like Macaroni and OnyX and repaired and reset things there >>> as well. (Also ran Rember and checked RAM as well, which all passes). >>> >>> Have un-installed and reinstalled Adobe Photoshop CS4 and installed the >>> 11.0.1 update. >>> Have also removed Preferences files and Caches and support files for it >>> (CS4) as well. >>> >>> I googled to see if I could find some answers, but couldn't really turn >>> anything up. (Or the things I turned up, I'd already tried). >>> >>> I've also done an Archive and Install of 10.4.11 (And all updates) to try >>> that as well, but again no joy. >>> I did find out later on (after doing all the above), that they also had >>> problems with Photoshop CS3 after they ran an update on it, it then started >>> crashing on open as well, so they "removed it all". (I found more of it, so >>> removed anything to do with CS3 as well.) then again un-installed Photoshop >>> CS4 and re-installed it. >>> >>> (there were some other things I tried as well, but the 'ol brain doesn't >>> remember them at the moment. That could be the total of 12 hours sleep I've >>> had all week,..lol). >>> >>> >>> Short of doing a full erase and install of everything (All 300GB of >>> everything), I just thought I'd try and see if anyone had some ideas. ;o) >>> >>> >>> Thanks in advance for any suggestions. >>> >>> Kind Regards >>> Daniel >>> --- >>> Daniel Kerr >>> MacWizardry >>> >>> Phone: 0414 795 960 >>> Email: <daniel @ macwizardry . com . au> >>> Web: <http://www.macwizardry.com.au> >>> >>> >>> **For everything Macintosh** >> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
