Hi Guys I see this problem a lot at the office and normally I clear out the font caches then delete all photoshop prefs remove all fonts and then start Photoshop with just the system fonts. If that is OK I would then install the fonts as needed.
I have noticed that some of our fonts date back to 1989 and Adobe and Apple recommend that we update to newer versions, we would like to but some are only available as opentype and at the moment our prepress system can't handle them!! So I just make sure I have deleted anything to do with fonts and that should include the adobe font file that is in many places, this is like a little database of what fonts are available to the creative suite. Maybe CS5 will handle fonts better, but I think a better option would be to move to opentype :) Roger On 07/02/2010, at 8:49 AM, Ronda Brown wrote: > > Hi Daniel, > > Also, ask them to check for any font that has any numbers added to it. For > example: " zebra_01_45_58.ttf " > Sometimes just removing the numbers and naming it " zebra.ttf " they can keep > the font. > > Use Font Book to Validate fonts: File > Validate Font: For already-installed > fonts; select them all in the Font list. > > Also ask them to check their Adobe Fonts Folder. > Inside the Adobe Fonts folder (/Library/Application Support/Adobe/Fonts), is > another, ../FontsReqrd; this folder has two subfolders, ../Base and ../CMaps. > The first holds the fonts Adobe applications need for their windows and > palettes; the second holds files that track special character-ID mapping > that some Adobe fonts use. > Without both these folders, Creative Suite applications can screech to a > standstill. > > Cheers, > Ronni > > > > On 06/02/2010, at 11:32 PM, Daniel Kerr wrote: > >> >> Hi Ronni and Alastair >> >> I think we did check that, but I will get them to check again, just incase. >> Thanks for that. >> >> Thanks John, but the system has to stay on 10.4.11. Another program they use >> only works in 10.4.11 so can't take it any higher then that. >> But yes, that put that forward as an option as well. >> >> Will try those and see what happens and report back. >> >> Thanks. >> >> Kind Regards >> Daniel >> >> >> On 6/2/10 10:10 PM, "Ronda Brown" <ro...@mac.com> wrote: >> >>> >>> Hi Daniel, >>> >>> Could be a font issue. >>> Have you tried starting Adobe Photoshop CS4 with only System Fonts enabled? >>> A corrupted font can cause crashes in Adobe Photoshop. >>> >>> Download Linotype Font Explorer. You can deactivate everything apart from >>> system fonts and clean application font caches. >>> <http://www.fontexplorerx.com/pro/> >>> >>> They give a Free 30 day trial. >>> >>> Cheers, >>> Ronni >>> >>> On 06/02/2010, at 9:24 PM, Daniel Kerr wrote: >>> >>>> >>>> Hi all >>>> >>>> Just wondered if anyone has come across a Problem with the follow, or can >>>> offer some advice. >>>> >>>> I have a client with Adobe Photoshop CS4. >>>> It crashes on launch, and offers the following log:- >>>> >>>> ---quote--- >>>> Date/Time: 2010-02-06 14:31:40.751 +0800 >>>> OS Version: 10.4.11 (Build 8S2167) >>>> Report Version: 4 >>>> >>>> Command: Adobe Photoshop CS4 >>>> Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop >>>> CS4.app/Contents/MacOS/Adobe Photoshop CS4 >>>> Parent: WindowServer [68] >>>> >>>> Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 >>>> cutoff; >>>> r branch]) (11.0.1) >>>> >>>> PID: 254 >>>> Thread: 0 >>>> >>>> Exception: EXC_BAD_ACCESS (0x0001) >>>> Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 >>>> ---end quote--- >>>> >>>> The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. >>>> I've tried running it in another User account, and it does the same thing. >>>> Have repaired permissions both from the drive itself and booting off a CD >>>> and repairing it that way. >>>> Have run programs like Macaroni and OnyX and repaired and reset things >>>> there >>>> as well. (Also ran Rember and checked RAM as well, which all passes). >>>> >>>> Have un-installed and reinstalled Adobe Photoshop CS4 and installed the >>>> 11.0.1 update. >>>> Have also removed Preferences files and Caches and support files for it >>>> (CS4) as well. >>>> >>>> I googled to see if I could find some answers, but couldn't really turn >>>> anything up. (Or the things I turned up, I'd already tried). >>>> >>>> I've also done an Archive and Install of 10.4.11 (And all updates) to try >>>> that as well, but again no joy. >>>> I did find out later on (after doing all the above), that they also had >>>> problems with Photoshop CS3 after they ran an update on it, it then started >>>> crashing on open as well, so they "removed it all". (I found more of it, so >>>> removed anything to do with CS3 as well.) then again un-installed Photoshop >>>> CS4 and re-installed it. >>>> >>>> (there were some other things I tried as well, but the 'ol brain doesn't >>>> remember them at the moment. That could be the total of 12 hours sleep I've >>>> had all week,..lol). >>>> >>>> >>>> Short of doing a full erase and install of everything (All 300GB of >>>> everything), I just thought I'd try and see if anyone had some ideas. ;o) >>>> >>>> >>>> Thanks in advance for any suggestions. >>>> >>>> Kind Regards >>>> Daniel >>>> --- >>>> Daniel Kerr >>>> MacWizardry >>>> >>>> Phone: 0414 795 960 >>>> Email: <daniel @ macwizardry . com . au> >>>> Web: <http://www.macwizardry.com.au> >>>> >>>> >>>> **For everything Macintosh** >>> > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
