Hi Tim, That forum post sounds similar but, in fact, is specifically related to Word 2008 - the first reply notes that it WASN'T a problem in Word 2004 but WAS a problem in Word 2008 and the next reply says it is (or was in April 2008) a known bug.
So, assuming that Sally is still running Word 2004, this would not actually seem to be the same problem - still interesting that the symptom sounds the same though. Cheers Neil -- Neil R. Houghton Albany, Western Australia Tel: +61 8 9841 6063 Email: n...@possumology.com on 7/3/10 3:56 PM, Tim Law at t...@peoplehelp.com.au wrote: > > Really sorry to create the initial confusion. I thought Sally had a > dual processor G5. But obviously she now has something different. > > There is mention of this problem at > http://www.officeformac.com/ms/ProductForums/Word/2486/0 > but no apparent fix so far. > > I will forward all the responses to her and she may yet find a fix > herself. > > Appreciate the feedback, and again apologies for starting the > confusion by posting she had a G5. > > Tim > > > > > On 07/03/2010, at 3:44 PM, Daniel Kerr wrote: > >> >> Hi Severin (and Ronni) >> >> You are correct, the G5 was a PPC processor. There was an iMac G5 >> and a PPC >> PowerMac G5. >> Intel didn't make a G5, so the MacPro wasn't a G5. >> (Sorry to correct Ronni) :o) >> And yes 10.6.x requires Intel only. 10.5 was the last OS that would >> work on >> a PPC machine (but killed off Classic support). >> >> Hope that helps clarify a little. >> >> Kind Regards >> Daniel >> >> >> >> On 7/3/10 3:23 PM, "Ronda Brown" <ro...@mac.com> wrote: >> >>> >>> Yes, I know what you mean Severin. It always confuses me when >>> people say they >>> have a G5, it can mean an iMac G5, a Power Mac G5, a Mac Pro, any >>> Apple G5 >>> computer. It makes life a little difficult if you are trying to >>> give support >>> ... >>> >>> Cheers, >>> Ronni >>> >>> >>> On 07/03/2010, at 3:15 PM, Severin Crisp wrote: >>> >>>> >>>> Thanks Ronni, I thought the G5 bit referred only to PPC and was >>>> not used on >>>> the Intel MacPros >>>> Severin >>>> >>>> On 07/03/2010, at 3:06 PM, Ronda Brown wrote: >>>> >>>>> >>>>> Hi Severin, >>>>> >>>>> The Mac Pro G5 is Intel: <http://www.apple.com/macpro/specs.html> >>>>> 8-core: Two 2.26GHz, 2.66GHz, or 2.93GHz Quad-Core Intel Xeon >>>>> 5500 series >>>>> processors >>>>> Quad-core: One 2.66GHz, 2.93GHz, or 3.33GHz Quad-Core Intel >>>>> Xeon 3500 >>>>> series processor >>>>> >>>>> Cheers, >>>>> Ronni >>>>> >>>>> On 07/03/2010, at 2:35 PM, Severin Crisp wrote: >>>>> >>>>>> >>>>>> I am puzzled at 10.6.2 on a G5 - I thought Snow Leopard required >>>>>> an Intel >>>>>> Mac? >>>>>> Severin Crisp >>>>>> >>>>>> On 07/03/2010, at 10:26 AM, Tim Law wrote: >>>>>> >>>>>>> >>>>>>> All, >>>>>>> >>>>>>> Thanks for the tips so far. >>>>>>> >>>>>>> Sally has provided me with two documents, her original Word >>>>>>> file showing a >>>>>>> nicely set up shadow box, and a PDF of the same document >>>>>>> showing a yukky >>>>>>> text box with shadow of the text inside the text box. I have >>>>>>> created a >>>>>>> PDF accessible for viewing at http://files.me.com/peoplehelp/jmjg2a >>>>>>> this shows the output problem she has. This yukky text box is >>>>>>> replicated >>>>>>> on her two printers - HP 5550 colour & an HP 8000 >>>>>>> >>>>>>> I tested to see if I could recreate the problem on my iMac >>>>>>> running Word >>>>>>> 2004, the same as Sally's. Given she has had the same printing >>>>>>> problem >>>>>>> with Leopard and Snow Leopard I am thinking the operating >>>>>>> system and >>>>>>> machine is not the issue. To my surprise, I found the Word >>>>>>> document >>>>>>> printed fine, and so did the PDF version - with clear shadow >>>>>>> box and no >>>>>>> shadow on the text inside the box. I have a Dell CN3110 colour >>>>>>> laser. >>>>>>> >>>>>>> So - The document CAN print properly and it CAN be saved >>>>>>> correctly as a >>>>>>> PDF. This would appear to put Word 2004 out of the equation as >>>>>>> the >>>>>>> problem. >>>>>>> >>>>>>> But - On Sally's machine it cannot, despite using the same Word >>>>>>> 2004 >>>>>>> version. I can understand the actual printers not functioning >>>>>>> correctly >>>>>>> as they could have inadequate drivers, but I am confused as to >>>>>>> why she >>>>>>> gets problems printing to PDF. I would have thought that would >>>>>>> have worked >>>>>>> separately from the physical printer drivers. >>>>>>> >>>>>>> I am wondering if somehow the Apple printing tool that allows >>>>>>> printing to >>>>>>> PDF has been altered by the installation of the printer drivers >>>>>>> for the >>>>>>> two HP printers. I have no clue, just wondering. >>>>>>> One option I can pursue is to pack up my Dell colour laser and >>>>>>> take it to >>>>>>> Sally's and hook up to her system and see what happens - or, >>>>>>> now here's an >>>>>>> idea - become her printing service for a suitable fee :-) >>>>>>> >>>>>>> The link showing the problems in a pdf is active for one month. >>>>>>> After that >>>>>>> date if you come across this posting, just email me direct. >>>>>>> >>>>>>> Thanks >>>>>>> >>>>>>> Tim >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On 06/03/2010, at 9:29 PM, Tim Law wrote: >>>>>>> >>>>>>>> >>>>>>>> Hello, >>>>>>>> >>>>>>>> I am asking this for a friend of mine who is running Office >>>>>>>> Mac 2004 on a >>>>>>>> G5 with 10.6.2 and needing some help with printing of text >>>>>>>> boxes and >>>>>>>> shadow. >>>>>>>> She prints to an HP 8000 laser. The printer is an older A3 >>>>>>>> colour that >>>>>>>> duplexes and very valuable for her business - but it just >>>>>>>> won't talk >>>>>>>> properly to the Mac - or so it seems. >>>>>>>> >>>>>>>> She can set up what she wants on the screen i.e. a text box >>>>>>>> with a shadow >>>>>>>> around the outside of the text box, but when she prints the >>>>>>>> shading is on >>>>>>>> the inside of the text box and it does not print what is >>>>>>>> showing on the >>>>>>>> screen. >>>>>>>> >>>>>>>> She has used Macs for many years, but kept a PC going so she >>>>>>>> could get >>>>>>>> this feature to print properly. Now the PC has stopped and she >>>>>>>> is >>>>>>>> searching for a solution again to get the Mac to print shadow >>>>>>>> boxes. She >>>>>>>> knows someone else who has the same problem and they just >>>>>>>> stopped using >>>>>>>> shading on text boxes. Sally writes training packages and >>>>>>>> it's her >>>>>>>> preference to keep the appearance of shaded boxes. >>>>>>>> >>>>>>>> She feels it is a printer driver issue relating to the HP8000 >>>>>>>> and has >>>>>>>> tried running Parallels but finds it slows down her system >>>>>>>> dreadfully. >>>>>>>> >>>>>>>> She's spent hours searching the web for a fix, with no luck >>>>>>>> and is hoping >>>>>>>> someone has found a solution? >>>>>>>> Is upgrading Word likely to be a solution? >>>>>>>> >>>>>>>> Thanks >>>>>>>> Tim >>>>>>>> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
