Hi Tim, I agree with Daniel, try running Word in a New User Account.
I think I would: 1. UN-install M$ office using their Uninstall tool 2. Then empty the trash 3. Restart her Mac ... whatever it is ;-) 4. Install Rosetta 5. Install office 6. Update Office 7. Restart her Mac The uninstall clears out a lot of files that could get corrupted. The restart helps clear any other cache data. Cheers, Ronni On 07/03/2010, at 4:30 PM, Daniel Kerr wrote: > > Hi Tim > > You could also get her to try running Word under a new "test" user to see if > it does the same thing. > As Neil mentioned, it may be her copy of Word, that is causing some problems > (or preferences). > If it prints fine under a new user, then there is something in her User > account that is causing the issue. > If it still does the same thing, it wouldn't hurt to remove Word and all > it's preferences and reinstall it from scratch with all the updates. > > Worth a try. > > And no dramas on processor,..these things happen. :o) But yes if she's > running 10.6.x and Parallels then it won't be a PPC processor (Gx series > were PPC) as neither of those would run. Just being picky to help the thread > along,...lol :o) > > > Kind Regards > Daniel > > > On 7/3/10 3:56 PM, "Tim Law" <t...@peoplehelp.com.au> wrote: > >> >> Really sorry to create the initial confusion. I thought Sally had a >> dual processor G5. But obviously she now has something different. >> >> There is mention of this problem at >> http://www.officeformac.com/ms/ProductForums/Word/2486/0 >> but no apparent fix so far. >> >> I will forward all the responses to her and she may yet find a fix >> herself. >> >> Appreciate the feedback, and again apologies for starting the >> confusion by posting she had a G5. >> >> Tim >> >> >> >> >> On 07/03/2010, at 3:44 PM, Daniel Kerr wrote: >> >>> >>> Hi Severin (and Ronni) >>> >>> You are correct, the G5 was a PPC processor. There was an iMac G5 >>> and a PPC >>> PowerMac G5. >>> Intel didn't make a G5, so the MacPro wasn't a G5. >>> (Sorry to correct Ronni) :o) >>> And yes 10.6.x requires Intel only. 10.5 was the last OS that would >>> work on >>> a PPC machine (but killed off Classic support). >>> >>> Hope that helps clarify a little. >>> >>> Kind Regards >>> Daniel >>> >>> >>> >>> On 7/3/10 3:23 PM, "Ronda Brown" <ro...@mac.com> wrote: >>> >>>> >>>> Yes, I know what you mean Severin. It always confuses me when >>>> people say they >>>> have a G5, it can mean an iMac G5, a Power Mac G5, a Mac Pro, any >>>> Apple G5 >>>> computer. It makes life a little difficult if you are trying to >>>> give support >>>> ... >>>> >>>> Cheers, >>>> Ronni >>>> >>>> >>>> On 07/03/2010, at 3:15 PM, Severin Crisp wrote: >>>> >>>>> >>>>> Thanks Ronni, I thought the G5 bit referred only to PPC and was >>>>> not used on >>>>> the Intel MacPros >>>>> Severin >>>>> >>>>> On 07/03/2010, at 3:06 PM, Ronda Brown wrote: >>>>> >>>>>> >>>>>> Hi Severin, >>>>>> >>>>>> The Mac Pro G5 is Intel: <http://www.apple.com/macpro/specs.html> >>>>>> • 8-core: Two 2.26GHz, 2.66GHz, or 2.93GHz Quad-Core Intel Xeon >>>>>> 5500 series >>>>>> processors >>>>>> • Quad-core: One 2.66GHz, 2.93GHz, or 3.33GHz Quad-Core Intel >>>>>> Xeon 3500 >>>>>> series processor >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> >>>>>> On 07/03/2010, at 2:35 PM, Severin Crisp wrote: >>>>>> >>>>>>> >>>>>>> I am puzzled at 10.6.2 on a G5 - I thought Snow Leopard required >>>>>>> an Intel >>>>>>> Mac? >>>>>>> Severin Crisp >>>>>>> >>>>>>> On 07/03/2010, at 10:26 AM, Tim Law wrote: >>>>>>> >>>>>>>> >>>>>>>> All, >>>>>>>> >>>>>>>> Thanks for the tips so far. >>>>>>>> >>>>>>>> Sally has provided me with two documents, her original Word >>>>>>>> file showing a >>>>>>>> nicely set up shadow box, and a PDF of the same document >>>>>>>> showing a yukky >>>>>>>> text box with shadow of the text inside the text box. I have >>>>>>>> created a >>>>>>>> PDF accessible for viewing at http://files.me.com/peoplehelp/jmjg2a >>>>>>>> this shows the output problem she has. This yukky text box is >>>>>>>> replicated >>>>>>>> on her two printers - HP 5550 colour & an HP 8000 >>>>>>>> >>>>>>>> I tested to see if I could recreate the problem on my iMac >>>>>>>> running Word >>>>>>>> 2004, the same as Sally's. Given she has had the same printing >>>>>>>> problem >>>>>>>> with Leopard and Snow Leopard I am thinking the operating >>>>>>>> system and >>>>>>>> machine is not the issue. To my surprise, I found the Word >>>>>>>> document >>>>>>>> printed fine, and so did the PDF version - with clear shadow >>>>>>>> box and no >>>>>>>> shadow on the text inside the box. I have a Dell CN3110 colour >>>>>>>> laser. >>>>>>>> >>>>>>>> So - The document CAN print properly and it CAN be saved >>>>>>>> correctly as a >>>>>>>> PDF. This would appear to put Word 2004 out of the equation as >>>>>>>> the >>>>>>>> problem. >>>>>>>> >>>>>>>> But - On Sally's machine it cannot, despite using the same Word >>>>>>>> 2004 >>>>>>>> version. I can understand the actual printers not functioning >>>>>>>> correctly >>>>>>>> as they could have inadequate drivers, but I am confused as to >>>>>>>> why she >>>>>>>> gets problems printing to PDF. I would have thought that would >>>>>>>> have worked >>>>>>>> separately from the physical printer drivers. >>>>>>>> >>>>>>>> I am wondering if somehow the Apple printing tool that allows >>>>>>>> printing to >>>>>>>> PDF has been altered by the installation of the printer drivers >>>>>>>> for the >>>>>>>> two HP printers. I have no clue, just wondering. >>>>>>>> One option I can pursue is to pack up my Dell colour laser and >>>>>>>> take it to >>>>>>>> Sally's and hook up to her system and see what happens - or, >>>>>>>> now here's an >>>>>>>> idea - become her printing service for a suitable fee :-) >>>>>>>> >>>>>>>> The link showing the problems in a pdf is active for one month. >>>>>>>> After that >>>>>>>> date if you come across this posting, just email me direct. >>>>>>>> >>>>>>>> Thanks >>>>>>>> >>>>>>>> Tim >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On 06/03/2010, at 9:29 PM, Tim Law wrote: >>>>>>>> >>>>>>>>> >>>>>>>>> Hello, >>>>>>>>> >>>>>>>>> I am asking this for a friend of mine who is running Office >>>>>>>>> Mac 2004 on a >>>>>>>>> G5 with 10.6.2 and needing some help with printing of text >>>>>>>>> boxes and >>>>>>>>> shadow. >>>>>>>>> She prints to an HP 8000 laser. The printer is an older A3 >>>>>>>>> colour that >>>>>>>>> duplexes and very valuable for her business - but it just >>>>>>>>> won't talk >>>>>>>>> properly to the Mac - or so it seems. >>>>>>>>> >>>>>>>>> She can set up what she wants on the screen i.e. a text box >>>>>>>>> with a shadow >>>>>>>>> around the outside of the text box, but when she prints the >>>>>>>>> shading is on >>>>>>>>> the inside of the text box and it does not print what is >>>>>>>>> showing on the >>>>>>>>> screen. >>>>>>>>> >>>>>>>>> She has used Macs for many years, but kept a PC going so she >>>>>>>>> could get >>>>>>>>> this feature to print properly. Now the PC has stopped and she >>>>>>>>> is >>>>>>>>> searching for a solution again to get the Mac to print shadow >>>>>>>>> boxes. She >>>>>>>>> knows someone else who has the same problem and they just >>>>>>>>> stopped using >>>>>>>>> shading on text boxes. Sally writes training packages and >>>>>>>>> it's her >>>>>>>>> preference to keep the appearance of shaded boxes. >>>>>>>>> >>>>>>>>> She feels it is a printer driver issue relating to the HP8000 >>>>>>>>> and has >>>>>>>>> tried running Parallels but finds it slows down her system >>>>>>>>> dreadfully. >>>>>>>>> >>>>>>>>> She's spent hours searching the web for a fix, with no luck >>>>>>>>> and is hoping >>>>>>>>> someone has found a solution? >>>>>>>>> Is upgrading Word likely to be a solution? >>>>>>>>> >>>>>>>>> Thanks >>>>>>>>> Tim >>>>>>>>> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
