Folks,
The mystery computer is a MAC pro desktop with 2 x 2.66 ghz dual core
intel Xeon.
Sally's fleshware is currently lacking adequate memory and data
processing capacity to implement the excellent suggestions made so
far. She has tried an external plug in, but found the bottle emptied
rather quickly, and is now finding I/O data corruption becoming an
impediment to a cohesive implementation process.
More later when normal fleshware functions are rebuilt following
routine maintenance under sleep cycle.
Tim
On 07/03/2010, at 4:41 PM, Ronda Brown wrote:
Hi Tim,
I agree with Daniel, try running Word in a New User Account.
I think I would:
1. UN-install M$ office using their Uninstall tool
2. Then empty the trash
3. Restart her Mac ... whatever it is ;-)
4. Install Rosetta
5. Install office
6. Update Office
7. Restart her Mac
The uninstall clears out a lot of files that could get corrupted.
The restart helps clear any other cache data.
Cheers,
Ronni
On 07/03/2010, at 4:30 PM, Daniel Kerr wrote:
Hi Tim
You could also get her to try running Word under a new "test" user
to see if
it does the same thing.
As Neil mentioned, it may be her copy of Word, that is causing some
problems
(or preferences).
If it prints fine under a new user, then there is something in her
User
account that is causing the issue.
If it still does the same thing, it wouldn't hurt to remove Word
and all
it's preferences and reinstall it from scratch with all the updates.
Worth a try.
And no dramas on processor,..these things happen. :o) But yes if
she's
running 10.6.x and Parallels then it won't be a PPC processor (Gx
series
were PPC) as neither of those would run. Just being picky to help
the thread
along,...lol :o)
Kind Regards
Daniel
On 7/3/10 3:56 PM, "Tim Law" <t...@peoplehelp.com.au> wrote:
Really sorry to create the initial confusion. I thought Sally had a
dual processor G5. But obviously she now has something different.
There is mention of this problem at
http://www.officeformac.com/ms/ProductForums/Word/2486/0
but no apparent fix so far.
I will forward all the responses to her and she may yet find a fix
herself.
Appreciate the feedback, and again apologies for starting the
confusion by posting she had a G5.
Tim
On 07/03/2010, at 3:44 PM, Daniel Kerr wrote:
Hi Severin (and Ronni)
You are correct, the G5 was a PPC processor. There was an iMac G5
and a PPC
PowerMac G5.
Intel didn't make a G5, so the MacPro wasn't a G5.
(Sorry to correct Ronni) :o)
And yes 10.6.x requires Intel only. 10.5 was the last OS that would
work on
a PPC machine (but killed off Classic support).
Hope that helps clarify a little.
Kind Regards
Daniel
On 7/3/10 3:23 PM, "Ronda Brown" <ro...@mac.com> wrote:
Yes, I know what you mean Severin. It always confuses me when
people say they
have a G5, it can mean an iMac G5, a Power Mac G5, a Mac Pro, any
Apple G5
computer. It makes life a little difficult if you are trying to
give support
...
Cheers,
Ronni
On 07/03/2010, at 3:15 PM, Severin Crisp wrote:
Thanks Ronni, I thought the G5 bit referred only to PPC and was
not used on
the Intel MacPros
Severin
On 07/03/2010, at 3:06 PM, Ronda Brown wrote:
Hi Severin,
The Mac Pro G5 is Intel: <http://www.apple.com/macpro/specs.html
>
• 8-core: Two 2.26GHz, 2.66GHz, or 2.93GHz Quad-Core Intel Xeon
5500 series
processors
• Quad-core: One 2.66GHz, 2.93GHz, or 3.33GHz Quad-Core Intel
Xeon 3500
series processor
Cheers,
Ronni
On 07/03/2010, at 2:35 PM, Severin Crisp wrote:
I am puzzled at 10.6.2 on a G5 - I thought Snow Leopard
required
an Intel
Mac?
Severin Crisp
On 07/03/2010, at 10:26 AM, Tim Law wrote:
All,
Thanks for the tips so far.
Sally has provided me with two documents, her original Word
file showing a
nicely set up shadow box, and a PDF of the same document
showing a yukky
text box with shadow of the text inside the text box. I have
created a
PDF accessible for viewing at http://files.me.com/peoplehelp/jmjg2a
this shows the output problem she has. This yukky text box is
replicated
on her two printers - HP 5550 colour & an HP 8000
I tested to see if I could recreate the problem on my iMac
running Word
2004, the same as Sally's. Given she has had the same printing
problem
with Leopard and Snow Leopard I am thinking the operating
system and
machine is not the issue. To my surprise, I found the Word
document
printed fine, and so did the PDF version - with clear shadow
box and no
shadow on the text inside the box. I have a Dell CN3110 colour
laser.
So - The document CAN print properly and it CAN be saved
correctly as a
PDF. This would appear to put Word 2004 out of the equation as
the
problem.
But - On Sally's machine it cannot, despite using the same
Word
2004
version. I can understand the actual printers not functioning
correctly
as they could have inadequate drivers, but I am confused as to
why she
gets problems printing to PDF. I would have thought that would
have worked
separately from the physical printer drivers.
I am wondering if somehow the Apple printing tool that allows
printing to
PDF has been altered by the installation of the printer
drivers
for the
two HP printers. I have no clue, just wondering.
One option I can pursue is to pack up my Dell colour laser and
take it to
Sally's and hook up to her system and see what happens - or,
now here's an
idea - become her printing service for a suitable fee :-)
The link showing the problems in a pdf is active for one
month.
After that
date if you come across this posting, just email me direct.
Thanks
Tim
On 06/03/2010, at 9:29 PM, Tim Law wrote:
Hello,
I am asking this for a friend of mine who is running Office
Mac 2004 on a
G5 with 10.6.2 and needing some help with printing of text
boxes and
shadow.
She prints to an HP 8000 laser. The printer is an older A3
colour that
duplexes and very valuable for her business - but it just
won't talk
properly to the Mac - or so it seems.
She can set up what she wants on the screen i.e. a text box
with a shadow
around the outside of the text box, but when she prints the
shading is on
the inside of the text box and it does not print what is
showing on the
screen.
She has used Macs for many years, but kept a PC going so she
could get
this feature to print properly. Now the PC has stopped and
she
is
searching for a solution again to get the Mac to print shadow
boxes. She
knows someone else who has the same problem and they just
stopped using
shading on text boxes. Sally writes training packages and
it's her
preference to keep the appearance of shaded boxes.
She feels it is a printer driver issue relating to the HP8000
and has
tried running Parallels but finds it slows down her system
dreadfully.
She's spent hours searching the web for a fix, with no luck
and is hoping
someone has found a solution?
Is upgrading Word likely to be a solution?
Thanks
Tim
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