Good advice, thanks Glenn. Sometimes though it seems such a hassle to double check everything and everyone!
Especially when we can usually find someone at the WAMUG site who knows something about nearly everything........This personal touch means so much more somehow. Peta On 14/01/2011, at 12:55 PM, Glenn Nicholas wrote: > > The web page clearly shows Telstra has this programme in place, and > they do say "Our Telstra Mentor service gives you expert advice on how > to get the most out of your new Next G™ handset in a complimentary, > personalised one hour session." So it seems the 1 hour session should > be free. > > Even though this session seems legitimate, I think Telstra has set > things up to invite abuse at some point in the future. Someone could > easily call up pretending to be a Telstra mentor, answer some > questions to build trust and then try for confidential info - perhaps > asking for login details or potentially credit card details. Social > engineering is a popular way of getting people to part with > confidential information - it makes it easier for scammers if > corporations teach their customers to trust unsolicited calls. > > With identity theft such a major problem, if someone calls you out of > the blue and you have no way of knowing who they are, if it comes to > the point where they want you to disclose information you should ask > how to reach them via a company phone number you can check out > independently. For example, on the Telstra Mentor site they include > "For more information on Telstra Mentor please call 1300 783 343." So > if you did get a call from a Mentor and they did ask you for any > information (email address included), maybe it would be better to call > the mentor back via that number. > > Glenn Nicholas > > > On 14 January 2011 09:42, peta <petabelczow...@mac.com> wrote: >> >> Good morning WAMUG, >> >> I received an unsolicited call on my mobile phone yesterday, from a >> gentleman who identified himself as a "Telstra mentor for iPhones". >> >> Nowadays we feel uneasy about the possibility of scams, and so although this >> seemed to be legitimate and probably is, I have not heard of a Telstra >> mentor from anyone. Yes, we do not want to be paranoid, but.... >> >> He asked me for my email address, which I did give to him, and he offered to >> help me with any problems that I may be having with the new phone. I >> explained that it was not a good time for me just then so we ended the call. >> He sent me an email shortly after this. >> >> The email tells me how to check the data usage on my iPhone. He also gave >> me instructions on how to make the phone ring longer. >> >> Just now, as he had also told me would happen, I received a text message - >> which I am meant to respond to rating his "helpfulness". >> >> Has anyone else had such a phone call or is this perhaps a scam? Hopefully >> not! >> >> Looking forward to comments from the WAMUG group! >> >> >> Peta >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> >> >> > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
